New Articles

  1. Local Media Processing

    Local Media Processing What is it? Local Media Processing attempts to keep your 'Media' (RTP or audio in this case) local to your devices.  As a simple example, you have two LIP phones in an office & they make a call to one another.  ...
  2. TDM Extension Gateway - Device configuration

    Login to the web page for the gateway; by default, it uses a static IP address, in the 10.10.10.0 /24 network.  NOTE:   Seemingly this IP assignment by default varies by device.  Your best bet is to run Wireshark on your PC (assuming it is o...
  3. Extension G/W Management (Manager Portal)

    To make changes to Extension Gateways, click to select the desired Gateway device, then click Modify, and when you are done click Save.  Required settings are marked with an asterisk; not all displayed settings can be changed here. Prior t...
  4. Navigating the Vertical Customer Portal

    To download the pdf copy of these directions, click here .  Navigating the Vertical Customer Portal Vertical's new customer portal is here! The customer portal was designed with you in mind. From within the customer portal you can: ...
  5. iPECS Cloud Presentations

    To download the iPECS Cloud Dealer launch presentation, click here. 
  6. iPECS Cloud FAQs

    To download the iPECS Cloud FAQ for Agent Dealers, click here.  To download the iPECS Cloud FAQ for Reseller Dealers, click here.  ...
  7. iPECS Cloud Collateral

    To download the iPECS Cloud brochure, click here.   To download the iPECS Cloud onesheet, click here.  ...
  8. Download Ringtones

    You can download additional ringtones from the iPECS server.  Downloaded ringtones replace whatever ringtones are currently stored in ringtone numbers 5, 6, 7 and 8 . on your phone. See Modify Ringtone for steps to  select a new ringtone f...
  9. Direct Voicemail Transfer

    You can transfer a call directly to another extension's voicemail. The caller will hear the extension's voice mailbox greeting and can record a message after the tone. Transfer to voicemail While on a call, press the TRANS softkey. ...
  10. Voicemail Settings (User Portal)

    Voicemail settings Voicemail Password: Used to log in to listen to your voicemail. Maximum 4 characters. See  Voicemail Password . E-mail Notification: When a new voice message is received, send Text Only or Attach Voice File. If Dis...