New Articles

  1. Breakout from Personal Voicemail

    Created On: 11/30/2021 in Previous Enhancements iPECS Cloud 4.0 Enhancements
    Feature first available: iPECS Cloud version 4.0. Description:  This feature allows a caller to press a programmed digit to exit a user's voice mailbox greeting and forward to programmed destination, e.g. an attendant. Pro...

  2. Shared Line Option: Ring Delay

    Created On: 11/30/2021 in Previous Enhancements iPECS Cloud 4.0 Enhancements
    Feature first available: iPECS Cloud version 4.0. Description: Ring delay option can be set for each user assigned to a Shared Line.  This creates tiers / escalating groups of users to handle incoming calls on the Shared Line. Pr...

  3. Time Schedule per DDI number

    Created On: 11/30/2021 in Previous Enhancements iPECS Cloud 4.0 Enhancements
    Feature first available: iPECS Cloud version 4.0. Description: A customized time schedule can now be applied on each individual DDI number. Programmability: This setting can be changed in the Customer Manager (CM) web portal...

  4. Customized Ring Back Tone

    Created On: 11/30/2021 in Previous Enhancements iPECS Cloud 4.0 Enhancements
    Feature first available: iPECS Cloud version 4.0. Description: Allows Cloud customers the ability to customize the ringback heard by external callers.

  5. Customer Group

    Created On: 11/30/2021 in Previous Enhancements iPECS Cloud 4.0 Enhancements
    Feature first available: iPECS Cloud version 4.0. Description: Multiple customers can be grouped together as single customer group per reseller. Allows dialing between sites (in a group) using a leading digit.  E.g. independently...

  6. iPECS ONE

    Created On: 11/30/2021 in Previous Enhancements iPECS Cloud 4.0 Enhancements
    Feature first available: iPECS Cloud version 4.0. Description: Web based mobile/desktop client

  7. Grandstream HT802: Backup & Restore

    Created On: 06/04/2021 in iPECS Cloud 3rd-Party Certified Devices Setup
    The HT802 connects 2 analog phones to a VoIP service provider.   HT802 Backup & Restore Connect the HT802 to your network according to the instructions included with the device. When the IP address is discovered, enter it in t...

  8. Grandstream HT802 Configuration

    Created On: 06/01/2021 in iPECS Cloud 3rd-Party Certified Devices Setup
    The HT802 connects 2 analog phones to a VoIP service provider.   HT802 Setup Connect the HT802 to your network according to the instructions included with the device. When the IP address is discovered, enter it in the address ...

  9. Local Media Processing

    Created On: 12/30/2020 in iPECS Cloud Supporting Content
    Local Media Processing What is it? Local Media Processing attempts to keep your 'Media' (RTP or audio in this case) local to your devices.  As a simple example, you have two LIP phones in an office & they make a call to one another.  ...

  10. TDM Extension Gateway - Device configuration

    Created On: 12/30/2020 in iPECS Cloud 3rd-Party Certified Devices Setup
    Login to the web page for the gateway; by default, it uses a static IP address, in the 10.10.10.0 /24 network.  NOTE:   Seemingly this IP assignment by default varies by device.  Your best bet is to run Wireshark on your PC (assuming it is o...
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