Time Schedule (Manager Portal)

Time schedules define the operating hours of a customer and can be defined for their entire company or at a site level.

You can make one schedule the default schedule. By default this is assigned to the entire company (all sites); but can be overridden to use another schedule at the site level under Site Management.

View schedules

  • Expand Company and click Time Schedule to see all schedules that have been created.

Add schedule

  1. Click Add.
  2. Describe the new schedule:

  • For  Change Mode, select Automatic to follow defined hours   or Manual to override the defined hours and force a particular path, Day, Night, or Timed, to be followed for call routing purposes.
    • Please review Customer Manager -> Call Manager -> DDI Summary to verify call paths exist for the desired period.
  • Check Default Time Schedule to make this the default schedule. 
  1. Click the Schedule tab: 

  1. For each day in the schedule,  you can set the following options.
  2. Holiday Option: This has two options. 
    • Weekday: This is the normal setting and will follow all predefined holidays and defined hours for the day.
    • Holiday: This is an override setting that does the following.
      • All Start and End values will be disabled.
      • Calls will be forced to their Night destination (if one exists).
      • The 'System Service Time Mode Change' feature cannot override this setting.
  3. Specify the Day Start and Night Start using the format hour:minute. For hour, enter 00-23 and for minute enter 00-59.
    • Recommendation: For companies that are closed the on the weekends, set the Day Start to 00:00 and the Night Start to 00:01 for those days.
  4. Timed Start / Timed End is an optional setting for a given day.  Most often, this is used for offices that are closed during a lunch hour.

Add holiday

  1. On the Holiday Option tab, click Add.
  • NOTE:  These dates are NOT actually referenced if the 'Holiday Option' in the schedule is set to 'Holiday'.

  1. Select tholiday's month and date from the Holiday Option dropdowns.
  • Recommendation: It is typically best practice to configure all the holidays at the start of a given year, including the next year's New Year's Day.
  1. Enter the Holiday Option Name.
  2. Click Save.