Feature first available:
iPECS Cloud version 6.0.
License Required:
iPECS Call Recording licensing is required to use this feature.
Description:
- This feature shows a history of which user played / downloaded which call record file from when and
where.
- The Customer Manager and the User can see the call recording access history in below menus.
- Customer Manager Portal > Call Manager > Call Record Report
User Portal > Inbox > Call Record Message
User Portal > Recording Group Report
- In the User Portal, the user can only see the access history of the currently logged-in ID.
- Also, this feature provides access history for all call recordings displayed in the record list as an Excel file.
Item | Description |
User ID | The user ID who accessed this call record |
User Type | The location where this call recording was accessed (Analytics, EMS) |
Access Type | Whether this call recording was played or downloaded |
Access Time | The date and time when this call recording was accessed |
Programming:
Customer Manager Portal > Call Manager > Call Record Report User Portal > Inbox > Call Record Message
User Portal > Recording Group Report
