Move a call between devices

Feature first available: 

iPECS Cloud version 8.0. 

License Required:

iPECS Cloud Premium or Premium Plus licensing is required to use this feature.

Description:  How to move a call between a desktop and iPECS ONE

• Call Move
  • Enables seamless call movement between devices using the same account
• ONE Client Call Move
  • Previous release supported call movement only between a desktop phone and the ONE Client.
  • As part of the ONE upgrade, it is now supported to call Move between ONE Clients. 
    • ​E.g. a call can now be moved between the ONE web client to a ONE mobile app on your smart phone or tablet or vice versa.
• Limitations
  • Call Move is not supported for group calls, held calls, or phones with multiple calls.
  • Call Move is not supported for Teams add-in device.
  
  

• Showing Call Duration in ONE Call log
  • Call Duration in ONE
    • Call duration is calculated only for each call leg.
    • The call duration of the service itself, which includes multiple call legs, is not calculated.
    • Since call duration is calculated internally by ONE, the duration is not synchronized with the duration of other services in iPECS Cloud.
    • You can check each call duration in Call Log Details.