New Articles

  1. SBC SIP Extension Media Information

    Feature first available: iPECS Cloud version 5.0. Description:  In the Reseller portal Under Customers -> Customer Info, the SIP extension media IP addresses and port ranges will be added to other provisioning information alread...
  2. ACD Multi Logon

    Feature first available: iPECS Cloud version 5.0. License Required: ACD Agents, Supervisors, and Groups each require licenses. Description:  Once first logged into their primary group, Agents / Supervisors can now also...
  3. SBC - backend enhancements

    Feature first available: iPECS Cloud version 5.0. Description:  This is a back end change being added to the SBC mainly for security purposes. The default that will be present upon upgrade is to limit extensions from placin...
  4. MS Azure AD Sign-in

    Feature first available: iPECS Cloud version 5.0. License Required: No iPECS licensing is required to use this feature. Description:  This feature, when configured, allows a Customer Manager or Customer User to login u...
  5. iPECS ONE - Mobile App Features

    Installing the Vertical iPECS ONE mobile app and overview of important features. ...
  6. iPECS ONE - Desktop Features

    Accessing Vertical iPECS ONE for desktop and an overview of its important features. ...
  7. Vertical 1050i Phone - Features and Functions

    Basic and advanced features and functions for the Vertical 1050i IP phone and other 1000i series phones. ...
  8. Digit Conversion

    Feature first available: iPECS Cloud version 4.0. Description:  While available in the Customer Manager interface, this feature is typically set automatically upon Customer creation and in some rare instances may be programmed b...
  9. Flexible Button Profile

    Feature first available: iPECS Cloud version 4.0. Description: Allows creation / customization of telephone templates that can be applied to user's phone. Programmability: The Profiles themselves can be created under the Cus...
  10. IP sets: 1080i / 1048iDSS / 1048iLSS

    Support first available: iPECS Cloud version 4.0. Description: New first party endpoints for use with the iPECS Cloud. 1080i: Premium IP phone based on Android 10. 7" 1024x600 multi-touch display. Bluetooth 5.0. ...