Updated Articles

  1. iPECS ONE Personal Directory contact limit increased

    Feature first available: iPECS Cloud version 6.0. License Required: iPECS Premium or Premium Plus licenses required for iPECS ONE  Description:  The personal directory in iPECS ONE now supports three thousand (3,000) contact...
  2. CRM Enhancement to search Caller ID

    Feature first available: iPECS Cloud version 6.0. License Required: iPECS Cloud CRM licensing is required to use this feature. Description:  There is now an option for a CRM Pop-Up to search CID. This option is available on ...
  3. Customer Based Call Recording Tone

    Feature first available: iPECS Cloud version 6.0. License Required: iPECS Call Recording licensing is required to use this feature. Description:  Call Recording Tone can be set for each customer.   The call recording tone may be remo...
  4. Mobile App UI/GUI Revision

    Feature first available: iPECS Cloud version 6.0. License Required: iPECS Cloud Premium or Premium Plus licensing is required to use this feature. Description:  iPECS ONE has a new mobile client GUI for phone and tablet. The v4 Mobile Client UI...
  5. Sennheiser USB Headset Integration

    Feature first available: iPECS Cloud version 6.0. License Required: iPECS Premium or Premium Plus users required Description:  Sennheiser USB headsets (SC130 USB, SC260 USB, SDW 5064 DECT, and DW PRo 1 USB ML) are now compatible with iPECS ONE....
  6. Call Forwarding Info Display

    Feature first available: iPECS Cloud version 6.0. License Required: iPECS Premium or Premium Plus users required Description:  in iPECS ONE, you can now display the information of the original caller of the forwarded call.  ...
  7. Recording Button Disable Option

    Feature first available: iPECS Cloud version 6.0. License Required: iPECS Premium or Premium Plus users required Description:  There is now an option in iPECS ONE desktop client to disable the record button when recording functionality is not s...
  8. New ONE Logo

    Feature first available: iPECS Cloud version 6.0. License Required: No iPECS licensing is required to use this feature. Description:  iPECS Cloud 6.0 comes with a new visual identity, including an updated logo. ...
  9. Upload Background Image to Multiple Phones

    Feature first available: iPECS Cloud version 6.0. License Required: No iPECS licensing is required to use this feature. Description:  The Customer Manager can upload phone background images to multiple 1000i series LIP/SIP phones ...
  10. Hot Desk User Supports Shared Lines

    Feature first available: iPECS Cloud version 6.0. License Required: iPECS Shared licensing is required to use this feature. Description:  Register Hot Desk Users as Virtual Users in User Setup, which allows them to be registered as S...