iPECS Insights

Articles

Auto Attendant Basic Set Up
Auto Attendant Basic Set Up See the below for the steps. Auto Attendant Basic Set Up.pdf                 ...
E911 Settings and Guidelines
E911 Settings and Guidelines Important information that every dealer and customer should understand regarding e911 settings and guidelines All DID’s assigned to iPECS Cloud accounts must have an address assigned to it to provide the prope...
Click-to-Dial Option in iPECS ONE
Any iPECS Premium or Premium Plus Desktop User has access to the Click to Dial option. See the below for the steps to get it set up. Open iPECS ONE in Chrome. Click on your photo or initials in the upper right-hand corner of the screen....
Shared Lines Set Up in iPECS Cloud
Set Up Phones That Mimic a Squared System or Appearing Lines Using the Shared Lines Feature See the below for the steps to get it set up.  No-charge group features must be requested to set up Shared Lines (for the number of Shared Lines d...
Add a Phone and MAC Address to Existing Customers
Add a phone and a MAC address to an existing customer See the below for the steps to add a phone to a customer account for service or if the customer is adding a phone, you can use the Unshipped Device Allocate option in the Reseller Portal. ...
Hold Music Customization on iPECS Cloud
Any iPECS user can define customized Music on Hold for both internal and external callers. See below for the steps to set it up. In the Customer Manager for the account, click on "Company", then "System Tone & Timer". From there, clic...
New iPECS User Set Up with a Change Order to Add the User
Add a new (Premium) User with a Change Order Simply follow the steps below. First, you must get a change order signed by the customer to remove and add licenses.  Look for that document in the dashboard section of the Dealer Portal .  If ...
Upgrade a User Type in iPECS Cloud
Upgrade a User: Going From a Basic User to a Premium User See the below for the steps to upgrade a user. The first step is to get a change order signed and get the user added via the Reseller Portal.   Please refer to the iPECS Insight for...
Requesting No-Charge Additional Features in iPECS Cloud
Requesting No-Charge Additional Features There are many no-charge features that you may need to add to your customers’ accounts and that is done within your Reseller Portal.  Examples of those features include hunt groups, paging groups, pic...
Paging Group Set Up
Setting Up a Paging Group For accounts who want to page over the phones, this is the process for setting that up. First off make sure that you have the hunt group licenses on the customer account.  To request no charge features, suc...
Conference Room Set Up
Setting Up a Conference Room For accounts who want to set up a conference room, this is the process for setting that up. A conference room allows both internal and external parties to join into the bridge.  Internal callers can dial th...
Mailbox Type - Determine Mailbox Type to Use Based on Customer Needs
Determine Which Mailbox Type to Use Based on Customer Needs There are two types of mailboxes available in iPECS Cloud, they are different and have distinct purposes. The definition  in the portal and purpose for each type are as follows:...
Shared Line Mailbox Schedule Set Up
Use a Shared Line Schedule to change the outgoing messages in voicemail based on the time of day. See the below for the steps to get it set up. As of version 6.0 Share Lines now can be on a schedule which means that the outgoing message to...
Dial by Name - Add to Auto Attendant
Any auto attendant can have Dial by Name added to it, the users allowed to be found via dial by name are controlled by who is added to the dial by name option in the AA programming. Open Call Manager, then Auto Attendant, then Service Number (ass...
Call Waiting Allowed Per User
By default, each new station is set to busy when the station is on the phone and will forward to the busy destination but there's another way to handle that second call. See the below for the steps to get it set up call waiting per user 1....
Bulk Change for Users
Bulk Change for Users When you have changes that you want to make to multiple users, you can use the Bulk Change option to do that. Follow the screen shot below to access Users and select the Bulk Change option. Enter the range of exte...
Night Mode Settings - Programming and Usage Steps
Night Mode Settings - Programming and Usage Steps The system has the ability to switch between Day and Night mode automatically based on the Company Time Schedule.  This would apply to a customer who is not using an Auto Attendant to answer ...
Set Shared Line for One Button Access
Set Shared Line for One Button Access See the below for the steps to get it set up. Make the following setting change to your Shared Line voice mailbox and your users can access the mailbox by simply pressing the key programmed with that...
iPECS ONE Set up as an App on Your Desktop
Set up a separate browser window for iPECS ONE See the below for the steps to get it set up. Set up iPECS ONE as an App on your Desktop V2.pdf ...
Company Directory Navigation Directly Through Your Phone
Navigate Company Directory Directly Through Your Phone See the below for the steps to get it set up. Navigate Company Directory Directly Through Your Phone.pdf     ...
Simultaneous Ring Using Mobile Extension on EXTO or Basic Users
Use Mobile Extension for Simultaneous Ring on EXTO or Basic Users See the below for the steps to get it set up. Use Mobile Extension for Simultaneous Ring on EXTO or Basic Users.pdf       ...
Block Spam Calls
Block Spam Calls See the below for the steps to get it set up. Block Spam Calls.pdf         ...
Feature Codes - Update/Add New Features Codes
Update/Add New Feature Codes Periodically and especially after each version enhancement, check to be sure all features are available to each tenant See the below for the steps to get it set up. Update Add Feature Codes.pdf ...