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Last Updated: 07/18/2025
in iPECS Insights
Set Up Phones That Mimic a Squared System or Appearing Lines Using the Shared Lines Feature See the below for the steps to get it set up. No-charge group features must be requested to set up Shared Lines (for the number of Shared Lines d...
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Last Updated: 07/18/2025
in iPECS Insights
Any iPECS Premium or Premium Plus Desktop User has access to the Click to Dial option. See the below for the steps to get it set up. Open iPECS ONE in Chrome. Click on your photo or initials in the upper right-hand corner of the screen....
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Last Updated: 07/18/2025
in iPECS Insights
Any auto attendant can have Dial by Name added to it, the users allowed to be found via dial by name are controlled by who is added to the dial by name option in the AA programming. Open Call Manager, then Auto Attendant, then Service Number (ass...
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Feature first available:
iPECS Cloud version 7.0.
Description:
The iPECS Cloud has always had the ability to send the user's programmed outbound Caller ID when placing calls to emergency numbers, which, system-wide, include bo...
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Last Updated: 06/26/2025
in iPECS Insights
E911 Settings and Guidelines Important information that every dealer and customer should understand regarding e911 settings and guidelines All DID’s assigned to iPECS Cloud accounts must have an address assigned to it to provide the prope...
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Feature first available:
iPECS Cloud version 7.0.
Description:
This timer determines how long a caller can be automatically parked before being sent to the 'Redirect Number in Case of Paging Retry Failure or Parking Timeout' as defin...
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Feature first available:
iPECS Cloud version 7.0.
Description:
This defines a range of Park Zones available to which a caller can be parked when calling a Hunt Group configured for the Auto Park & Page feature.
Programming:
...
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Feature first available:
iPECS Cloud version 7.0.
Description:
On newer tenants, this will be assigned the default feature code of 560.
This feature code is the destination set for Queueing Overflow / No Answer scenario o...
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The HT801 is used in a special case for the Park & Page application and connects to an analog paging interface.
NOTE : The HT801 is NOT enabled or supported to be assigned to a user.
HT801 Setup
Connect the HT801...
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Feature first available:
iPECS Cloud version 7.0.
License Required:
Hunt Groups are licensed
SIP Device
This is found under Customer Manager -> Call Manager -> SIP Device; this is NOT a user.
For this particular a...