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Last Updated: 07/18/2025
in iPECS Insights
Set up a separate browser window for iPECS ONE
See the below for the steps to get it set up.
Set up iPECS ONE as an App on your Desktop V2.pdf
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Last Updated: 07/18/2025
in iPECS Insights
By default, each new station is set to busy when the station is on the phone and will forward to the busy destination but there's another way to handle that second call. See the below for the steps to get it set up call waiting per user 1....
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Last Updated: 07/18/2025
in iPECS Insights
Use a Shared Line Schedule to change the outgoing messages in voicemail based on the time of day. See the below for the steps to get it set up. As of version 6.0 Share Lines now can be on a schedule which means that the outgoing message to...
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Last Updated: 07/18/2025
in iPECS Insights
Determine Which Mailbox Type to Use Based on Customer Needs There are two types of mailboxes available in iPECS Cloud, they are different and have distinct purposes. The definition in the portal and purpose for each type are as follows:...
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Last Updated: 07/18/2025
in iPECS Insights
Setting Up a Conference Room For accounts who want to set up a conference room, this is the process for setting that up. A conference room allows both internal and external parties to join into the bridge. Internal callers can dial th...
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Last Updated: 07/18/2025
in iPECS Insights
Setting Up a Paging Group For accounts who want to page over the phones, this is the process for setting that up. First off make sure that you have the hunt group licenses on the customer account. To request no charge features, suc...
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Last Updated: 07/18/2025
in iPECS Insights
Add a new (Premium) User with a Change Order Simply follow the steps below. First, you must get a change order signed by the customer to remove and add licenses. Look for that document in the dashboard section of the Dealer Portal . If ...
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Last Updated: 07/18/2025
in iPECS Insights
Any iPECS user can define customized Music on Hold for both internal and external callers. See below for the steps to set it up. In the Customer Manager for the account, click on "Company", then "System Tone & Timer". From there, clic...
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Last Updated: 07/18/2025
in iPECS Insights
Set Up Phones That Mimic a Squared System or Appearing Lines Using the Shared Lines Feature See the below for the steps to get it set up. No-charge group features must be requested to set up Shared Lines (for the number of Shared Lines d...
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Last Updated: 07/18/2025
in iPECS Insights
Any iPECS Premium or Premium Plus Desktop User has access to the Click to Dial option. See the below for the steps to get it set up. Open iPECS ONE in Chrome. Click on your photo or initials in the upper right-hand corner of the screen....