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Feature first available:
iPECS Cloud version 7.0.
Description:
This timer determines how long a caller can be automatically parked before being sent to the 'Redirect Number in Case of Paging Retry Failure or Parking Timeout' as defin...
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Feature first available:
iPECS Cloud version 7.0.
Description:
This defines a range of Park Zones available to which a caller can be parked when calling a Hunt Group configured for the Auto Park & Page feature.
Programming:
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Feature first available:
iPECS Cloud version 7.0.
Description:
On newer tenants, this will be assigned the default feature code of 560.
This feature code is the destination set for Queueing Overflow / No Answer scenario o...
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The HT801 is used in a special case for the Park & Page application and connects to an analog paging interface.
NOTE : The HT801 is NOT enabled or supported to be assigned to a user.
HT801 Setup
Connect the HT801...
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Feature first available:
iPECS Cloud version 7.0.
License Required:
Hunt Groups are licensed
SIP Device
This is found under Customer Manager -> Call Manager -> SIP Device; this is NOT a user.
For this particular a...
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Last Updated: 05/08/2025
in iPECS Insights
Add a phone and a MAC address to an existing customer See the below for the steps to add a phone to a customer account for service or if the customer is adding a phone, you can use the Unshipped Device Allocate option in the Reseller Portal. ...
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Last Updated: 03/20/2025
in iPECS Insights
Block Spam Calls
See the below for the steps to get it set up.
Block Spam Calls.pdf
...
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Last Updated: 10/25/2024
in iPECS Insights
Set Shared Line for One Button Access See the below for the steps to get it set up. Make the following setting change to your Shared Line voice mailbox and your users can access the mailbox by simply pressing the key programmed with that...
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Last Updated: 09/25/2024
in iPECS Insights
Night Mode Settings - Programming and Usage Steps The system has the ability to switch between Day and Night mode automatically based on the Company Time Schedule. This would apply to a customer who is not using an Auto Attendant to answer ...
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Last Updated: 08/26/2024
in iPECS Insights
Bulk Change for Users When you have changes that you want to make to multiple users, you can use the Bulk Change option to do that. Follow the screen shot below to access Users and select the Bulk Change option. Enter the range of exte...