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Last Updated: 07/18/2025
in iPECS Insights
Setting Up a Paging Group For accounts who want to page over the phones, this is the process for setting that up. First off make sure that you have the hunt group licenses on the customer account. To request no charge features, suc...
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Last Updated: 07/18/2025
in iPECS Insights
Add a new (Premium) User with a Change Order Simply follow the steps below. First, you must get a change order signed by the customer to remove and add licenses. Look for that document in the dashboard section of the Dealer Portal . If ...
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Last Updated: 07/18/2025
in iPECS Insights
Any iPECS user can define customized Music on Hold for both internal and external callers. See below for the steps to set it up. In the Customer Manager for the account, click on "Company", then "System Tone & Timer". From there, clic...
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Last Updated: 07/18/2025
in iPECS Insights
Set Up Phones That Mimic a Squared System or Appearing Lines Using the Shared Lines Feature See the below for the steps to get it set up. No-charge group features must be requested to set up Shared Lines (for the number of Shared Lines d...
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Last Updated: 07/18/2025
in iPECS Insights
Any iPECS Premium or Premium Plus Desktop User has access to the Click to Dial option. See the below for the steps to get it set up. Open iPECS ONE in Chrome. Click on your photo or initials in the upper right-hand corner of the screen....
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Last Updated: 07/18/2025
in iPECS Insights
Any auto attendant can have Dial by Name added to it, the users allowed to be found via dial by name are controlled by who is added to the dial by name option in the AA programming. Open Call Manager, then Auto Attendant, then Service Number (ass...
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Feature first available:
iPECS Cloud version 7.0.
Description:
The iPECS Cloud has always had the ability to send the user's programmed outbound Caller ID when placing calls to emergency numbers, which, system-wide, include bo...
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Last Updated: 06/26/2025
in iPECS Insights
E911 Settings and Guidelines Important information that every dealer and customer should understand regarding e911 settings and guidelines All DID’s assigned to iPECS Cloud accounts must have an address assigned to it to provide the prope...
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Feature first available:
iPECS Cloud version 7.0.
Description:
This timer determines how long a caller can be automatically parked before being sent to the 'Redirect Number in Case of Paging Retry Failure or Parking Timeout' as defin...
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Feature first available:
iPECS Cloud version 7.0.
Description:
This defines a range of Park Zones available to which a caller can be parked when calling a Hunt Group configured for the Auto Park & Page feature.
Programming:
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