Updated Articles

  1. Breakout from Personal Voicemail

    Feature first available: iPECS Cloud version 4.0. Description:  This feature allows a caller to press a programmed digit to exit a user's voice mailbox greeting and forward to programmed destination, e.g. an attendant. ...
  2. Customer Group

    Feature first available: iPECS Cloud version 4.0. Description: Multiple customers can be grouped together as single customer group per reseller. Allows dialing between sites (in a group) using a leading digit.  E.g. independ...
  3. Customized Ring Back Tone

    Feature first available: iPECS Cloud version 4.0. Description: Allows Cloud customers the ability to customize the ringback heard by external callers.
  4. iPECS ONE

    Feature first available: iPECS Cloud version 4.0. Description: Web based mobile/desktop client
  5. Grandstream HT802: Backup & Restore

    The HT802 connects 2 analog phones to a VoIP service provider.   HT802 Backup & Restore Connect the HT802 to your network according to the instructions included with the device. When the IP address is discov...
  6. Cisco SPA 112 2-Port Phone Adapter

    The SPA 112 connects 2 analog phones to a VoIP service provider.   SPA 112 Setup Connect the SPA 112 to your network according to the instructions included with the device. When the IP address is discovered,...
  7. Company (Manager Portal)

    The Company section  %%%: Company Details Line Settings Time Schedule Call Barring Site Management LCM Management Extension G/W Management Trunk G/W Management System Tone Voicemail Service C...
  8. Extension G/W Management (Manager Portal)

    To make changes to Extension Gateways, click to select the desired Gateway device, then click Modify, and when you are done click Save.  Required settings are marked with an asterisk; not all displayed settings can be changed here. Pr...
  9. TDM Extension Gateway - Device configuration

    Login to the web page for the gateway; by default, it uses a static IP address, in the 10.10.10.0 /24 network.  NOTE:   Seemingly this IP assignment by default varies by device.  Your best bet is to run Wireshark on your PC (a...
  10. Local Media Processing

    Local Media Processing What is it? Local Media Processing attempts to keep your 'Media' (RTP or audio in this case) local to your devices.  As a simple example, you have two LIP phones in an office & they make a call ...