Updated Articles

  1. Company (Manager Portal)

    The Company section  %%%: Company Details Line Settings Time Schedule Call Barring Site Management LCM Management Extension G/W Management Trunk G/W Management DECT Base Management System Tone & Timer...
  2. CID for Trunk Call Transfer

    Feature first available: iPECS Cloud update 26-04 License Required: Any iPECS user package Description:  This feature controls the Caller ID presented on outbound trunk calls when an external call is transferred to another e...
  3. Enhancement: ACD Agent No Answer Call Redirect

    Feature First Available: iPECS Cloud update 26-04 Description: This enhancement improves queue handling logic when an ACD agent does not answer a call and the ACD Agent No Answer option was configured to forward the call back to the s...
  4. Hunt Group - Park & Page

    Feature first available: iPECS Cloud version 7.0. NOTE:   Paging Count and Paging Interval enhancements added in update 26-04. License Required: Hunt Groups are licensed SIP Device This is found under Customer ...
  5. iPECS Cloud now supports many Yealink phones

    iPECS Cloud now supports many Yealink devices, please see below for those part numbers. ​​​​​ SIP Phones T30, T30P, T31, T31G, T31W, T33P, T33G, T34W T42U, T43U, T44U, T44W, T46U, T48U T53, T53W, T58W VP59 T73U, T73W, T7...
  6. Yealink CP925 - Conference phone

    NOTE:   The CP925 does not currently support auto-provisioning on the iPECS Cloud. The Yealink CP925 is a 7 microphone array 360° voice pickup conference phone with 4" color display touchscreen. While it supports 802.11n Wi-Fi co...
  7. Voicemail Settings (User Portal)

    Voicemail settings Voicemail Password: Used to log in to listen to your voicemail. Between 4  to 12 digits. 0-9, *, #.  See  Voicemail Password . E-mail Notification: When a new voice message is received, send Text Only or Attach Voi...
  8. Multiple Outgoing Caller ID

    Feature first available: iPECS Cloud version 7.0. License Required: Any iPECS user package, and either a LIP phone (90xx or 10x0i models) or an iPECS ONE client. Description:  This feature allows users of LIP phones to selec...
  9. Troubleshooting: Unable to add Holiday entry to AA Schedule Settings

    Issue:  When configuring a Holiday event for an Auto Attendant, you may receive the Alert below, "the start date of the holiday range must be earlier than the end date".  No matter how many times you verify that this is actually the case, the e...
  10. CID Selection for Outbound Calls - iPECS ONE

    CID Selection for Outbound Calls - iPECS ONE See the below for the steps. CID Selection for Outbound Calls iPECS ONE.pdf                       ...