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Last Updated: 01/24/2018
in iPECS Cloud Phone Operation Press the REDIAL softkey to automatically place a call to the last number you dialed.
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You can schedule different voicemail greetings to be played during business hours, after hours, on weekends, and so forth.
Add a scheduled greeting
In your browser, go to the iPECS Cloud User Portal and log in.
Expand My Phone & ...
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Search
Phone Configuration
DN Call Failover
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Last Updated: 12/29/2023
in iPECS Cloud 6.0 Enhancements Feature first available: iPECS Cloud version 6.0. License Required: iPECS Premium or Premium Plus users required Description: Users receive a call pickup notification in iPECS ONE if there is an incoming call to any member in a call pick-up gr...
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To make changes to Extension Gateways, click to select the desired Gateway device, then click Modify, and when you are done click Save.
Required settings are marked with an asterisk; not all displayed settings can be changed here.
Prior t...
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Last Updated: 05/16/2024
in iPECS ONE Web browser Feature first available:
iPECS Cloud version 6.1.
License Required:
iPECS Cloud Premium or Premium Plus licensing is required to use this feature.
Description:
WebHID (Web Human Interface Devices)
Allows Web applic...
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Last Updated: 01/26/2018
in iPECS Cloud User Portal Group speed dials can be used by all of the members in a group.
Group speed dial summary
In your browser, go to the iPECS Cloud User Portal and log in.
Expand Company and click Company Directory.
Click Group ...
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Feature first available:
iPECS Cloud version 5.0.
License Required:
ACD Agents, Supervisors, and Groups each require licenses.
Description:
Once first logged into their primary group, Agents / Supervisors can now also...
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Last Updated: 01/26/2018
in iPECS Cloud User Portal Group Summary lists all of the groups that have been set up on your system.
View groups
In your browser, go to the iPECS Cloud User Portal and log in.
Expand My Phone & Features and click Group Summary.
Select...
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Last Updated: 10/06/2020
in Vertical Customer Portal To download the pdf copy of these directions, click here .
Navigating the Vertical Customer Portal
Vertical's new customer portal is here! The customer portal was designed with you in mind. From within the customer portal you can:
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