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Last Updated: 07/18/2025
in iPECS Insights
Any iPECS user can define customized Music on Hold for both internal and external callers. See below for the steps to set it up. In the Customer Manager for the account, click on "Company", then "System Tone & Timer". From there, clic...
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Last Updated: 10/06/2020
in Vertical Customer Portal To download the pdf copy of these directions, click here .
Navigating the Vertical Customer Portal
Vertical's new customer portal is here! The customer portal was designed with you in mind. From within the customer portal you can:
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Download ...
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Last Updated: 01/26/2018
in iPECS Cloud User Portal Group speed dials can be used by all of the members in a group.
Group speed dial summary
In your browser, go to the iPECS Cloud User Portal and log in.
Expand Company and click Company Directory.
Click Group ...
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Last Updated: 01/26/2018
in iPECS Cloud User Portal Group Summary lists all of the groups that have been set up on your system.
View groups
In your browser, go to the iPECS Cloud User Portal and log in.
Expand My Phone & Features and click Group Summary.
Select...
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Feature first available:
iPECS Cloud version 5.0.
License Required:
ACD Agents, Supervisors, and Groups each require licenses.
Description:
Once first logged into their primary group, Agents / Supervisors can now also...
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Last Updated: 12/29/2023
in iPECS Cloud 6.0 Enhancements Feature first available: iPECS Cloud version 6.0. License Required: iPECS Premium or Premium Plus users required Description: Users receive a call pickup notification in iPECS ONE if there is an incoming call to any member in a call pick-up gr...
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Last Updated: 07/18/2025
in iPECS Insights
Set up a separate browser window for iPECS ONE
See the below for the steps to get it set up.
Set up iPECS ONE as an App on your Desktop V2.pdf
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Last Updated: 01/26/2018
in iPECS Cloud User Portal You can dial a call directly after selecting a name from your Company Directory , which lists all of the iPECS extensions.