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Last Updated: 07/18/2025
in iPECS Insights
Any iPECS user can define customized Music on Hold for both internal and external callers. See below for the steps to set it up. In the Customer Manager for the account, click on "Company", then "System Tone & Timer". From there, clic...
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Download ...
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Last Updated: 01/26/2018
in iPECS Cloud User Portal You can enter a feature code on your phone to quickly access a variety of features.
View feature codes
In your browser, go to the iPECS Cloud User Portal and log in.
Expand Company and click Feature Codes.
Search...
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Licensing:
This feature requires 1 license per defined Paging Group.
Overview:
Extensions can be grouped into paging groups (or “zones”) to receive announcements via paging. When a page is sent to a paging group, all members of the g...
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Last Updated: 01/26/2018
in iPECS Cloud User Portal Group speed dials can be used by all of the members in a group.
Group speed dial summary
In your browser, go to the iPECS Cloud User Portal and log in.
Expand Company and click Company Directory.
Click Group ...
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Last Updated: 01/26/2018
in iPECS Cloud User Portal You can dial a call directly after selecting a name from your Company Directory , which lists all of the iPECS extensions.
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Feature first available:
iPECS Cloud version 5.0.
License Required:
ACD Agents, Supervisors, and Groups each require licenses.
Description:
Once first logged into their primary group, Agents / Supervisors can now also...
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Last Updated: 01/26/2018
in iPECS Cloud User Portal Group Summary lists all of the groups that have been set up on your system.
View groups
In your browser, go to the iPECS Cloud User Portal and log in.
Expand My Phone & Features and click Group Summary.
Select...
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To download the iPECS Cloud brochure, click here. To download the iPECS Cloud onesheet, click here. ...
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The 4-way selector button consists of Up, Down, Left, and Right directional buttons, with an OK button in the center.
You use the selector button in a variety of ways:
To scroll left and right to display all of the availa...