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Last Updated: 01/24/2018
in iPECS Cloud Phone Operation Press the REDIAL softkey to automatically place a call to the last number you dialed.
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Search User List
Add/ Modify / Delete User
Download and Upload User List
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You can schedule different voicemail greetings to be played during business hours, after hours, on weekends, and so forth.
Add a scheduled greeting
In your browser, go to the iPECS Cloud User Portal and log in.
Expand My Phone & ...
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Last Updated: 01/24/2018
in iPECS Cloud Phone Operation Put a call on speakerphone
Press the Speaker button.
Hang up the handset.
Take a call off speakerphone
Pick up the handset.
NOTE: When changing between speakerphone and handset, the Mute button...
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To make changes to Extension Gateways, click to select the desired Gateway device, then click Modify, and when you are done click Save.
Required settings are marked with an asterisk; not all displayed settings can be changed here.
Prior t...
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Last Updated: 01/26/2018
in iPECS Cloud User Portal Group speed dials can be used by all of the members in a group.
Group speed dial summary
In your browser, go to the iPECS Cloud User Portal and log in.
Expand Company and click Company Directory.
Click Group ...
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Search
Phone Configuration
DN Call Failover
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Feature first available:
iPECS Cloud version 5.0.
License Required:
ACD Agents, Supervisors, and Groups each require licenses.
Description:
Once first logged into their primary group, Agents / Supervisors can now also...
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Last Updated: 10/06/2020
in Vertical Customer Portal To download the pdf copy of these directions, click here .
Navigating the Vertical Customer Portal
Vertical's new customer portal is here! The customer portal was designed with you in mind. From within the customer portal you can:
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