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Last Updated: 01/26/2018
in iPECS Cloud User Portal Group Summary lists all of the groups that have been set up on your system.
View groups
In your browser, go to the iPECS Cloud User Portal and log in.
Expand My Phone & Features and click Group Summary.
Select...
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Last Updated: 03/24/2024
in iPECS Insights
Set Up Phones That Mimic a Squared System or Appearing Lines Using the Shared Lines Feature See the below for the steps to get it set up. No-charge group features must be requested to set up Shared Lines (for the number of Shared Lines d...
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Feature first available: iPECS Cloud version 5.5. Licenses Required: Premium iPECS ONE user or Premium Plus iPECS ONE user ACD Group Supervisor or Group Member license Description: IMPORTANT: The user MUST be programmed as a 'si...
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Last Updated: 09/27/2023
in iPECS Insights Any iPECS user can define customized Music on Hold for both internal and external callers. See below for the steps to set it up. In the Customer Manager for the account, click on "Company", then "System Tone & Timer". From there, click ...
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To download the iPECS Cloud Dealer launch presentation, click here.
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Licensing:
This feature requires 1 license per defined Paging Group.
Overview:
Extensions can be grouped into paging groups (or “zones”) to receive announcements via paging. When a page is sent to a paging group, all members of the g...
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Last Updated: 01/24/2018
in Atlas Cloud User Portal
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Download ...
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Feature first available:
iPECS Cloud version 5.0.
License Required:
ACD Agents, Supervisors, and Groups each require licenses.
Description:
Once first logged into their primary group, Agents / Supervisors can now also...