iPECS Phone Operation

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iPECS Support
If you need help, contact iPECS  Support: E-mail service@vertical.com Call us at 877-VERTICAL (877-837-8422)   ...
Make a Call
Do one of the following: Pick up the handset Press the Speaker button  Press the main button on your headset, or press the Headset button Dial the number: For an external number: Dial 9+10...
Answer a Call
Do one of the following: Pick up the handset. Press the Speaker button. If you are using a headset, press the main button on the headset or press the Headset button on the phone.  ​If your headset is not plugge...
End a Call
Do one of the following: Hang up the handset. If you are using the speakerphone, press the Speaker button again. If you are using a headset, press the main headset button, or press the Headset button on the phone. ...
Callback
If an extension is busy when you call it, you can request a callback when the extension is available. When you receive a callback, a call is placed to the previously-busy extension. You can only request a single callback at a time. Request a Ca...
Call Forward
You can set a single call forwarding location for all calls, or set different locations for specific scenarios: Unconditional Forward: All incoming calls are forwarded immediately. Your handset does not ring first. Busy Forward: Inc...
Call Log
Your Call Log contains a record of all of your incoming, outgoing, busy and missed calls.  Manage the Phone Call Log Press the LOG softkey, or enter 537 ( feature code for Call Log). Use the directional buttons to scroll thro...
Call Pickup
A call ringing at an extension can be picked-up by users at other extensions.  Call Backs are not subject to Call Pickup. Direct Call Pickup Lift the handset or press the Speaker button. Enter 511 ( feature code f...
Call Waiting
If you are on a call, Call Waiting alerts you when another call comes in. You hear a beep tone over the active conversation. The LED on the Hold button flashes. Answer a waiting call Press the Hold button. The cu...
Camp On
If you reach a busy extension, you can camp on to the extension until that user answers.  While camped, you will be on hold until the call is answered.​ You can camp on to an extension that already has a camped call (up to 5 calls can camp...
Direct Voicemail Transfer
You can transfer a call directly to another extension's voicemail. The caller will hear the extension's voice mailbox greeting and can record a message after the tone. Transfer to voicemail While on a call, press the TRANS...
Dial by Name
You can dial a call directly after selecting a name from the iPECS directory , which lists all of the iPECS extensions.
Directory
You company directory offers a variety of ways to make a call: Station speed dials that you create yourself. Group speed dials that can be used by all of the members in a group. A dial-by-name directory list of all e iPECS extension...
Do Not Disturb
While in Do Not Disturb (DND) mode, incoming calls do not ring your phone, but instead go to your voicemail or call forwarding location, and the LED on the DND button lights up. DND is turned on automatically whenever any call forwardin g setting i...
Feature Codes
Feature codes let you quickly access a variety of features on your phone. If you are on a call, press the TRANS softkey or the Transfer button, and then enter the feature code. If you are not on a call, just enter the feature code. ...
Group Speed Dial
Group speed dials are available all members of a group, and are set up by your iPECS administrator.  (Your administrator may also create system speed dials  that are available to all iPECS users, and you can  create station speed di...
Headset
Connect your headset to the headset port on the bottom of your iPECS phone. In Headset mode, pressing the Speaker button sends audio to the headset instead of the speakerphone.  To make a call, press the main button on your headset, or...
Hold
To place a call on hold, press the Hold button. To return to the call, press the Hold button again.
Hot Desk
Hot Desk lets your log in and out of an extension, rather then having a fixed phone extension. This is useful in a call center environment where a desk can be shared by multiple users, or if you are using a guest office. Hot Desk login ...
Mute
While a call is muted, the other party cannot hear you, but you can hear them. Mute the active call Press the Mute button. The LED on the Mute button lights up.  Or, press the MUTE softkey. Unmute a call Press...
Page
Extensions are grouped into “zones” to receive announcements via paging.  You can send pages to any or all of the internal page zones defined in the system.  Extensions not assigned to any page zone will not receive pages. ...
Record Call
Important! Check applicable laws in your area before recording calls. Call recordings are saved in your voice mailbox. Start automatic call recording before dialing Lift the handset or press the Speaker button. Enter 533 (...
Redial
Press the REDIAL softkey to automatically place a call to the last number you dialed.
Speakerphone
Put a call on speakerphone Press the Speaker button. Hang up the handset. Take a call off speakerphone Pick up the handset. NOTE: When changing between speakerphone and handset, the Mute button...
Speed Dial
The Speed button on your phone only works with station speed dials that you create on your phone. You can create up to 100 station speed dials. as described below, or directly from an entry in your  Call Log  or company  Directory .&n...
System Speed Dial
Your iPECS administrator may create system speed dials that are available all AiPECS las users.  (Your administrator may also create  group speed dials  that are available to all members of a group, and you can  create  stat...
Transfer
When you  transfer a call to another iPECS extension, you can announce the call by speaking with the receiving part before completing the transfer, or transfer the call immediately with no announcement. You can also transfer a call directly to...