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Last Updated: 01/26/2018
in iPECS Cloud User Portal While in Do Not Disturb (DND) mode, incoming calls do not ring your phone, but go directly to your voicemail or call forwarding location. DND is turned on automatically whenever any call forwardin g setting is in effect.
With Timed DND, you ca...
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Last Updated: 01/26/2018
in iPECS Cloud User Portal While in Do Not Disturb (DND) mode, incoming calls will not ring your phone, but will go to your voicemail or call forwarding location. DND will be turned on automatically whenever any call forwardin g setting is in effect.
You can also use T...
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Phone Configuration
DN Call Failover
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Description:
This article details the steps needed to configure an iPECS Cloud customer to sync with an Azure Active Directory and permit access to the Customer Manager or Customer User portals using a Microsoft Logon.
Pre-Requisites:
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Last Updated: 09/25/2024
in iPECS Insights
Night Mode Settings - Programming and Usage Steps The system has the ability to switch between Day and Night mode automatically based on the Company Time Schedule. This would apply to a customer who is not using an Auto Attendant to answer ...
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Last Updated: 01/24/2018
in iPECS Cloud Phone Operation Put a call on speakerphone
Press the Speaker button.
Hang up the handset.
Take a call off speakerphone
Pick up the handset.
NOTE: When changing between speakerphone and handset, the Mute button...
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Last Updated: 10/06/2020
in Vertical Customer Portal To download the pdf copy of these directions, click here .
Navigating the Vertical Customer Portal
Vertical's new customer portal is here! The customer portal was designed with you in mind. From within the customer portal you can:
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Last Updated: 01/24/2018
in iPECS Cloud Phone Operation Press the REDIAL softkey to automatically place a call to the last number you dialed.
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Last Updated: 06/30/2023
in iPECS Insights Any iPECS Premium or Premium Plus Desktop User has access to the Click to Dial option. See the below for the steps to get it set up. Open iPECS ONE in Chrome. Click on your photo or initials in the upper right-hand corner of the screen. ...
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To make changes to Extension Gateways, click to select the desired Gateway device, then click Modify, and when you are done click Save.
Required settings are marked with an asterisk; not all displayed settings can be changed here.
Prior t...