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Last Updated: 07/18/2025
in iPECS Insights
Set up a separate browser window for iPECS ONE
See the below for the steps to get it set up.
Set up iPECS ONE as an App on your Desktop V2.pdf
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Last Updated: 07/18/2025
in iPECS Insights
Set Up Phones That Mimic a Squared System or Appearing Lines Using the Shared Lines Feature See the below for the steps to get it set up. No-charge group features must be requested to set up Shared Lines (for the number of Shared Lines d...
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Last Updated: 01/26/2018
in iPECS Cloud Phone Operation You can dial a call directly after selecting a name from the iPECS directory , which lists all of the iPECS extensions.
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You greeting is what callers hear when they reach your voicemail. You can specify different greetings for business hours, after hours, weekends, and so forth using voicemail scheduling .
To record a voicemail greeting, you must use your iPE...
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Last Updated: 01/24/2018
in iPECS Cloud Phone Operation If you reach a busy extension, you can camp on to the extension until that user answers. While camped, you will be on hold until the call is answered.
You can camp on to an extension that already has a camped call (up to 5 calls can camp on t...
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Last Updated: 05/08/2025
in iPECS Insights
Add a phone and a MAC address to an existing customer See the below for the steps to add a phone to a customer account for service or if the customer is adding a phone, you can use the Unshipped Device Allocate option in the Reseller Portal. ...
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Last Updated: 09/27/2022
in iPECS ONE Mobile app Installing the Vertical iPECS ONE mobile app and overview of important features. ...
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The Polycom Soundstation IP 5000 is a small desktop conference phone. It uses 100Mb Ethernet connectivity, which is not a limiting factor here as it only supports Voice and has no Video or PC pass-through functionality. It is powered by PoE...
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Last Updated: 01/26/2018
in iPECS Cloud User Portal While in Do Not Disturb (DND) mode, incoming calls do not ring your phone, but go directly to your voicemail or call forwarding location. DND is turned on automatically whenever any call forwardin g setting is in effect.
With Timed DND, you ca...
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Last Updated: 01/24/2018
in iPECS Cloud Phone Operation While a call is muted, the other party cannot hear you, but you can hear them.
Mute the active call
Press the Mute button. The LED on the Mute button lights up.
Or, press the MUTE softkey.
Unmute a call
Press Mute...