Popular Articles

  1. Check Voicemail (User Portal)

    View voice messages In your browser, go to the  iPECS Cloud User Portal  and log in. Expand Inbox and click Voicemail Message. The message list does not update automatically as additional messages arrive. If you leave Voicem...
  2. Group Speed Dial

    Group speed dials are available all members of a group, and are set up by your iPECS administrator.  (Your administrator may also create system speed dials  that are available to all iPECS users, and you can  create station speed dials  yourself t...
  3. iPECS ONE Mobile Client User Guide

    Download ...
  4. Company (Manager Portal)

    The Company section  %%%: Company Details Line Settings Time Schedule Call Barring Site Management LCM Management Extension G/W Management Trunk G/W Management DECT Base Management System Tone & Timer...
  5. Click-to-Dial Option in iPECS ONE

    Any iPECS Premium or Premium Plus Desktop User has access to the Click to Dial option. See the below for the steps to get it set up. Open iPECS ONE in Chrome. Click on your photo or initials in the upper right-hand corner of the screen....
  6. iPECS ONE support of ACD Group Member license

    Feature first available: iPECS Cloud version 5.5. Licenses Required: Premium iPECS ONE user or Premium Plus iPECS ONE user ACD Group Supervisor or Group Member license Description:  IMPORTANT:   The user MUST be programmed as a 'si...
  7. Call Waiting

    If you are on a call, Call Waiting alerts you when another call comes in. You hear a beep tone over the active conversation. The LED on the Hold button flashes. Answer a waiting call Press the Hold button. The current...
  8. iPECS Cloud FAQs

    To download the iPECS Cloud FAQ for Agent Dealers, click here.  To download the iPECS Cloud FAQ for Reseller Dealers, click here.  ...
  9. Voicemail Password (User Portal)

    You  use your voicemail password to login to listen to your voicemail using the iPECS  UCE Desktop Client, Smartphone Client, or your iPECS phone. Change the voicemail password In your browser, go to the  iPECS Cloud User Portal  and...
  10. Speakerphone Button

    Press the Speakerphone button to toggle between speakerphone mode and handset/headset mode, whichever you are currently using. Use the Up and Down volume buttons to adjust ring, handset, and speakerphone volume. ...