Popular Articles

  1. Call Waiting

    If you are on a call, Call Waiting alerts you when another call comes in. You hear a beep tone over the active conversation. The LED on the Hold button flashes. Answer a waiting call Press the Hold button. The current...
  2. Grandstream HT801 (Park & Page use ONLY)

    The HT801 is used in a special case for the Park & Page application and connects to an analog paging interface.  NOTE :   The HT801 is NOT enabled or supported to be assigned to a user. HT801 Setup Connect the HT801...
  3. iPECS Cloud FAQs

    To download the iPECS Cloud FAQ for Agent Dealers, click here.  To download the iPECS Cloud FAQ for Reseller Dealers, click here.  ...
  4. iPECS ONE Mobile Client User Guide

    Download ...
  5. Dial by Name

    You can dial a call directly after selecting a name from the iPECS directory , which lists all of the iPECS extensions.
  6. Click-to-Dial Option in iPECS ONE

    Any iPECS Premium or Premium Plus Desktop User has access to the Click to Dial option. See the below for the steps to get it set up. Open iPECS ONE in Chrome. Click on your photo or initials in the upper right-hand corner of the screen....
  7. Group Speed Dial

    Group speed dials are available all members of a group, and are set up by your iPECS administrator.  (Your administrator may also create system speed dials  that are available to all iPECS users, and you can  create station speed dials  yourself t...
  8. Voicemail Greeting (User Portal)

    You greeting is what callers hear when they reach your voicemail.  You can specify different greetings for business hours, after hours, weekends, and so forth using  voicemail scheduling .  To record a voicemail greeting, you must use your iPE...
  9. Voicemail Password (User Portal)

    You  use your voicemail password to login to listen to your voicemail using the iPECS  UCE Desktop Client, Smartphone Client, or your iPECS phone. Change the voicemail password In your browser, go to the  iPECS Cloud User Portal  and...
  10. Camp On

    If you reach a busy extension, you can camp on to the extension until that user answers.  While camped, you will be on hold until the call is answered.​ You can camp on to an extension that already has a camped call (up to 5 calls can camp on t...