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Last Updated: 01/24/2018
in iPECS Cloud Phone Operation Hot Desk lets your log in and out of an extension, rather then having a fixed phone extension. This is useful in a call center environment where a desk can be shared by multiple users, or if you are using a guest office.
Hot Desk login
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Last Updated: 05/02/2018
in iPECS Cloud User Portal My Information contains your iPECS account details and settings.
ID: Your unique iPECS User ID, used to log into the iPECS User Portal. (Display-only)
Name: Your first and last name that identifies you throughout iPECS , for example on...
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Last Updated: 02/05/2018
in iPECS Cloud User Portal You company directory offers a variety of ways to make a call:
Group speed dials that can be used by all of the members in a group. ( Station speed dials that you create yourself are not available in the iPECS User Portal---use your phon...
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View voice messages
In your browser, go to the iPECS Cloud User Portal and log in.
Expand Inbox and click Voicemail Message.
The message list does not update automatically as additional messages arrive. If you leave Voicem...
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Last Updated: 02/05/2018
in iPECS Cloud User Portal Call History lists your incoming and outgoing calls:
Call Detail History provides more information about a specific call or calls. You can focus the list of calls by specifying a date and time period, or searching for specific call durati...
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Voicemail settings
Voicemail Password: Used to log in to listen to your voicemail. Between 4 to 12 digits. 0-9, *, #. See Voicemail Password .
E-mail Notification: When a new voice message is received, send Text Only or Attach Voi...
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Last Updated: 12/31/2020
in iPECS Cloud Manager Portal The Company section %%%:
Company Details
Line Settings
Time Schedule
Call Barring
Site Management
LCM Management
Extension G/W Management
Trunk G/W Management
System Tone
Voicemail Service
Compan...
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Last Updated: 01/24/2018
in iPECS Cloud Phone Operation If you are on a call, Call Waiting alerts you when another call comes in.
You hear a beep tone over the active conversation.
The LED on the Hold button flashes.
Answer a waiting call
Press the Hold button. The current...
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To download the iPECS Cloud FAQ for Agent Dealers, click here. To download the iPECS Cloud FAQ for Reseller Dealers, click here. ...
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Download ...