-
Last Updated: 01/24/2018
in iPECS Cloud Phone Operation Hot Desk lets your log in and out of an extension, rather then having a fixed phone extension. This is useful in a call center environment where a desk can be shared by multiple users, or if you are using a guest office.
Hot Desk login
...
-
To download the iPECS Cloud FAQ for Agent Dealers, click here. To download the iPECS Cloud FAQ for Reseller Dealers, click here. ...
-
Last Updated: 01/24/2018
in iPECS Cloud Phone Operation If you are on a call, Call Waiting alerts you when another call comes in.
You hear a beep tone over the active conversation.
The LED on the Hold button flashes.
Answer a waiting call
Press the Hold button. The current...
-
Voicemail settings
Voicemail Password: Used to log in to listen to your voicemail. Maximum 4 characters. See Voicemail Password .
E-mail Notification: When a new voice message is received, send Text Only or Attach Voice File. If Dis...
-
Last Updated: 02/05/2018
in iPECS Cloud User Portal Call History lists your incoming and outgoing calls:
Call Detail History provides more information about a specific call or calls. You can focus the list of calls by specifying a date and time period, or searching for specific call durati...
-
Last Updated: 09/25/2024
in iPECS Insights
Night Mode Settings - Programming and Usage Steps The system has the ability to switch between Day and Night mode automatically based on the Company Time Schedule. This would apply to a customer who is not using an Auto Attendant to answer ...
-
Last Updated: 05/02/2018
in iPECS Cloud User Portal My Information contains your iPECS account details and settings.
ID: Your unique iPECS User ID, used to log into the iPECS User Portal. (Display-only)
Name: Your first and last name that identifies you throughout iPECS , for example on...
-
Last Updated: 01/26/2018
in iPECS Cloud Phone Operation Group speed dials are available all members of a group, and are set up by your iPECS administrator. (Your administrator may also create system speed dials that are available to all iPECS users, and you can create station speed dials yourself t...
-
View voice messages
In your browser, go to the iPECS Cloud User Portal and log in.
Expand Inbox and click Voicemail Message.
The message list does not update automatically as additional messages arrive. If you leave Voicem...
-
Login to the web page for the gateway; by default, it uses a static IP address, in the 10.10.10.0 /24 network.
NOTE: Seemingly this IP assignment by default varies by device. Your best bet is to run Wireshark on your PC (assuming it is o...