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You'll know when you receive a new voice message in a variety of ways. All of these indicators will turn off when you have listened to all new voice messages.
The Message button on the phone flashes.
When you take the phone off-hook, yo...
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Time schedules define the operating hours of a customer and can be defined for their entire company or at a site level.
You can make one schedule the default schedule. By default this is assigned to the entire company (all sites); but can be ov...
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Last Updated: 02/05/2018
in iPECS Cloud User Portal You company directory offers a variety of ways to make a call:
Group speed dials that can be used by all of the members in a group. ( Station speed dials that you create yourself are not available in the iPECS User Portal---use your phon...
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Last Updated: 04/05/2018
in iPECS Cloud User Portal Launch the iPECS User Portal
Your iPECS administrator will provide you with your iPECS user ID and initial password to use to log in to the User Portal.
In your browser go to:
http://ipecscloud.vertical.com
Selec...
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Last Updated: 02/05/2018
in iPECS Cloud User Portal Call History lists your incoming and outgoing calls:
Call Detail History provides more information about a specific call or calls. You can focus the list of calls by specifying a date and time period, or searching for specific call durati...
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Login to the web page for the gateway; by default, it uses a static IP address, in the 10.10.10.0 /24 network.
NOTE: Seemingly this IP assignment by default varies by device. Your best bet is to run Wireshark on your PC (assuming it is o...
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Last Updated: 01/24/2018
in iPECS Cloud Phone Operation Hot Desk lets your log in and out of an extension, rather then having a fixed phone extension. This is useful in a call center environment where a desk can be shared by multiple users, or if you are using a guest office.
Hot Desk login
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Last Updated: 05/02/2018
in iPECS Cloud User Portal My Information contains your iPECS account details and settings.
ID: Your unique iPECS User ID, used to log into the iPECS User Portal. (Display-only)
Name: Your first and last name that identifies you throughout iPECS , for example on...