Updated Articles

  1. iPECS Cloud Customer User Portal Guide

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  2. iPECS Cloud Customer Manager Administrator Guide

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  3. iPECS Cloud Feature Guide

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  4. iPECS One multi-client support being used alongside IP DECT & 3rd party SIP phones.

    Feature first available: iPECS Cloud version 5.5. License Required: Premium iPECS One user or Premium Plus iPECS One user Description:  IMPORTANT:   If an existing IP DECT or 3rd party SIP device user ...
  5. ACD Multi Logon

    Feature first available: iPECS Cloud version 5.0. License Required: ACD Agents, Supervisors, and Groups each require licenses. Description:  Once first logged into their primary group, Agents / Supervisors can now also...
  6. Microsoft Azure Active Directory Integration: Azure config

    Description: This article details the steps needed to Register an app, create a secret, & assign permissions in Microsoft's Azure Active Directory to enable login to the iPECS Cloud Customer Manager or Customer User portals using a Microsoft lo...
  7. 1000i series LIP phone support over TCP

    Feature first available: iPECS Cloud version 5.0. Description:  This feature allows the 1000i series of LIP phones to use TCP as the transport mode for call setup / notification / status.  The initial intent is to address some r...
  8. SBC - backend enhancements

    Feature first available: iPECS Cloud version 5.0. Description:  This is a back end change being added to the SBC mainly for security purposes. The default that will be present upon upgrade is to limit extensions from placin...
  9. Executive/Secretary Feature

    Feature first available: iPECS Cloud version 5.0. License Required: No additional iPECS licenses are required for this feature. Description:  While primarily focused on manager/assistant configuration where calls...
  10. MS Azure AD Sign-in

    Feature first available: iPECS Cloud version 5.0. License Required: No iPECS licensing is required to use this feature. Description:  This feature, when configured, allows a Customer Manager or Customer User to login u...