Updated Articles

  1. iPECS ONE

    Feature first available: iPECS Cloud version 4.0. Description: Web based mobile/desktop client
  2. Grandstream HT802: Backup & Restore

    The HT802 connects 2 analog phones to a VoIP service provider.   HT802 Backup & Restore Connect the HT802 to your network according to the instructions included with the device. When the IP address is discovered, enter it in t...
  3. Cisco SPA 112 2-Port Phone Adapter

    The SPA 112 connects 2 analog phones to a VoIP service provider.   SPA 112 Setup Connect the SPA 112 to your network according to the instructions included with the device. When the IP address is discovered, enter it in th...
  4. Company (Manager Portal)

    The Company section  %%%: Company Details Line Settings Time Schedule Call Barring Site Management LCM Management Extension G/W Management Trunk G/W Management System Tone Voicemail Service Compan...
  5. Extension G/W Management (Manager Portal)

    To make changes to Extension Gateways, click to select the desired Gateway device, then click Modify, and when you are done click Save.  Required settings are marked with an asterisk; not all displayed settings can be changed here. Prior t...
  6. TDM Extension Gateway - Device configuration

    Login to the web page for the gateway; by default, it uses a static IP address, in the 10.10.10.0 /24 network.  NOTE:   Seemingly this IP assignment by default varies by device.  Your best bet is to run Wireshark on your PC (assuming it is o...
  7. Local Media Processing

    Local Media Processing What is it? Local Media Processing attempts to keep your 'Media' (RTP or audio in this case) local to your devices.  As a simple example, you have two LIP phones in an office & they make a call to one another.  ...
  8. Navigating the Vertical Customer Portal

    To download the pdf copy of these directions, click here .  Navigating the Vertical Customer Portal Vertical's new customer portal is here! The customer portal was designed with you in mind. From within the customer portal you can: ...
  9. Time Schedule (Manager Portal)

    Time schedules define the operating hours of a customer and can be defined for their entire company or at a site level. You can make one schedule the default schedule. By default this is assigned to the entire company (all sites); but can be ov...
  10. Modify Ringtone

    You can set a different ring tone for internal (Intercom) and external (Trunk) calls.  Follow the instructions for your phone model. You can also download additional ringtones . iPECS 9x20 and 9x30 phones: Select the ringtone for  in...