Updated Articles

  1. iPECS ONE support of ACD Group Member license

    Feature first available: iPECS Cloud version 5.5. Licenses Required: Premium iPECS ONE user or Premium Plus iPECS ONE user ACD Group Supervisor or Group Member license Description:  IMPORTANT:   The user MUST be programmed as a 'si...
  2. SNMP - Version Lookup

    Feature first available: iPECS Cloud version 6.0. License Required: No iPECS licensing is required to use this feature. Description:  Programming: ...
  3. iPECS Cloud Collateral

    To download the iPECS Cloud brochure, click here.   To download the iPECS Cloud onesheet, click here.  ...
  4. iPECS Cloud Presentations

    To download the iPECS Cloud Dealer launch presentation, click here. 
  5. iPECS Cloud FAQs

    To download the iPECS Cloud FAQ for Agent Dealers, click here.  To download the iPECS Cloud FAQ for Reseller Dealers, click here.  ...
  6. iPECS Cloud Support

    If you need help, contact  iPECS Cloud  Support: E-mail service@vertical.com Call us at 877-VERTICAL (877-837-8422)   ...
  7. Your iPECS Cloud Phone

    Your iPECS Cloud desktop phone  is one of the Vertical Edge IP Series of phones: 9840C Color Executive Desk Phone 9830 Professional Desk Phone 9820  Standard Phone 9802 Basic Phone Each phone has slight differences depending on the model. ...
  8. iPECS Cloud Phone Connection

    Description of how to set up and use the physical Edge IP phones with Atlas Cloud.
  9. iPECS Cloud New User Setup

    Get started with iPECS Cloud Connect your iPECS Cloud desktop phone . Review the available iPECS Cloud phone features . You'll probably want to start with making and answering calls , listening to your voice messages ., and setting up   cal...
  10. Add a New iPECS User with a Change Order

    Add a new (Premium) User with a Change Order Simply follow the steps below. First, you must get a change order signed by the customer to remove and add licenses.  Look for that document in the dashboard section of the Dealer Portal .  If yo...