Updated Articles

  1. Interview with Doug at Stellar Communications

    Doug DeCeglia is a Vertical dealer and owner of  Stellar Communications . We sat down with Doug to talk about his background in the industry, what he thinks about selling cloud communications, and why he loves working with Vertical. What’s ...
  2.  Vertical 1050i Phone - Features and Functions

    Basic and advanced features and functions for the Vertical 1050i IP phone and other 1000i series phones. ...
  3. iPECS Cloud OMS Reseller Administrator Guide

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  4. iPECS Cloud Customer User Portal Guide

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  5. iPECS Cloud Customer Manager Administrator Guide

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  6. iPECS Cloud Feature Guide

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  7. iPECS One multi-client support being used alongside IP DECT & 3rd party SIP phones.

    Feature first available: iPECS Cloud version 5.5. License Required: Premium iPECS One user or Premium Plus iPECS One user Description:  IMPORTANT:   If an existing IP DECT or 3rd party SIP device user ...
  8. ACD Multi Logon

    Feature first available: iPECS Cloud version 5.0. License Required: ACD Agents, Supervisors, and Groups each require licenses. Description:  Once first logged into their primary group, Agents / Supervisors can now also...
  9. Microsoft Azure Active Directory Integration: Azure config

    Description: This article details the steps needed to Register an app, create a secret, & assign permissions in Microsoft's Azure Active Directory to enable login to the iPECS Cloud Customer Manager or Customer User portals using a Microsoft lo...
  10. 1000i series LIP phone support over TCP

    Feature first available: iPECS Cloud version 5.0. Description:  This feature allows the 1000i series of LIP phones to use TCP as the transport mode for call setup / notification / status.  The initial intent is to address some r...