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Last Updated: 04/26/2024
in iPECS Insights
Use a Shared Line Schedule to change the outgoing messages in voicemail based on the time of day. See the below for the steps to get it set up. As of version 6.0 Share Lines now can be on a schedule which means that the outgoing message to...
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Feature first available:
iPECS Cloud version 6.1.
License Required:
iPECS Cloud Premium or Premium Plus licensing is required to use this feature.
Description:
In previous iPECS Cloud releases, when a Hunt Group call was lo...
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Last Updated: 01/08/2025
in iPECS Insights
Set up a separate browser window for iPECS ONE
See the below for the steps to get it set up.
Set up iPECS ONE as an App on your Desktop V2.pdf
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Feature first available:
iPECS Cloud version 6.1.
License Required:
iPECS Cloud Premium or Premium Plus licensing is required to use this feature.
Description:
iPECS ONE Chat applet can now be enabled / disabled on a tenant...
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Feature first available:
iPECS Cloud version 4.0.
Description:
Ring delay option can be set for each user assigned to a Shared Line. This creates tiers / escalating groups of users to handle incoming calls on the Shared Line.
Pr...
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Last Updated: 07/26/2024
in iPECS Insights
By default, each new station is set to busy when the station is on the phone and will forward to the busy destination but there's another way to handle that second call. See the below for the steps to get it set up call waiting per user 1....
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Feature first available:
iPECS Cloud version 4.0.
Description:
A customized time schedule can now be applied on each individual DDI number.
Programmability:
This setting can be changed in the Customer Manager (CM) web portal...
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Last Updated: 06/19/2024
in iPECS Insights Any auto attendant can have Spell by Name added to it, the users allowed to be found via spell by name are controlled by who is added to the spell by name option in the AA programming. Open Call Manager, then Auto Attendant, then Service Number (as...
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Feature first available:
iPECS Cloud version 4.0.
Description:
Web based mobile/desktop client
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Last Updated: 10/25/2024
in iPECS Insights
Set Shared Line for One Button Access See the below for the steps to get it set up. Make the following setting change to your Shared Line voice mailbox and your users can access the mailbox by simply pressing the key programmed with that...