Popular Articles

  1. Navigate Company Directory Directly Through Your Phone

    Navigate Company Directory Directly Through Your Phone See the below for the steps to get it set up. Navigate Company Directory Directly Through Your Phone.pdf     ...
  2. Use Mobile Extension for Simultaneous Ring on EXTO or Basic Users

    Use Mobile Extension for Simultaneous Ring on EXTO or Basic Users See the below for the steps to get it set up. Use Mobile Extension for Simultaneous Ring on EXTO or Basic Users.pdf       ...
  3. iPECS ONE

    Feature first available: iPECS Cloud version 4.0. Description: Web based mobile/desktop client
  4. Block Spam Calls

    Block Spam Calls See the below for the steps to get it set up. Block Spam Calls.pdf         ...
  5. Breakout from Personal Voicemail

    Feature first available: iPECS Cloud version 4.0. Description:  This feature allows a caller to press a programmed digit to exit a user's voice mailbox greeting and forward to programmed destination, e.g. an attendant. Pro...
  6. Update/Add New Feature Codes

    Update/Add New Feature Codes See the below for the steps to get it set up. Update Add Feature Codes.pdf               ...
  7. Customized Ring Back Tone

    Feature first available: iPECS Cloud version 4.0. Description: Allows Cloud customers the ability to customize the ringback heard by external callers.
  8. e911, location information, and overriding Caller ID for emergency calls

    Feature first available: iPECS Cloud version 7.0. Description: The iPECS Cloud has always had the ability to send the user's programmed outbound Caller ID when placing calls to emergency numbers, which, system-wide, include bo...
  9. Customer Group

    Feature first available: iPECS Cloud version 4.0. Description: Multiple customers can be grouped together as single customer group per reseller. Allows dialing between sites (in a group) using a leading digit.  E.g. independently...
  10. Hunt Group - Park & Page

    Feature first available: iPECS Cloud version 7.0. License Required: Hunt Groups are licensed SIP Device This is found under Customer Manager -> Call Manager -> SIP Device; this is NOT a user. For this particular a...