Popular Articles

  1. Call History (User Portal)

    Call History lists your incoming and outgoing calls:   Call Summary summarizes all of your calls. You can focus the list by specifying a date and time period, or searching for specific call durations.  Call D...
  2. Your iPECS Cloud Phone

    Your iPECS Cloud desktop phone  is one of the Vertical Edge IP Series of phones: 9840C Color Executive Desk Phone 9830 Professional Desk Phone 9820  Standard Phone 9802 Basic Phone Each phone has slight differences depending on t...
  3. Modify Ringtone

    You can set a different ring tone for internal (Intercom) and external (Trunk) calls.  Follow the instructions for your phone model. You can also download additional ringtones . iPECS 9x20 and 9x30 phones: Select the ringtone fo...
  4. Call Forward (User Portal)

    You can forward your calls to another phone number, or to your voicemail. You can set a single call forwarding location for all calls, or set different locations for specific scenarios: Unconditional Forward:  All incoming calls...
  5. Grandstream HT802 Configuration

    The HT802 connects 2 analog phones to a VoIP service provider.   HT802 Setup Connect the HT802 to your network according to the instructions included with the device. When the IP address is discovered, enter it ...
  6. Transfer

    When you  transfer a call to another iPECS extension, you can announce the call by speaking with the receiving part before completing the transfer, or transfer the call immediately with no announcement. You can also transfer a call directly to...
  7. Voicemail Password

    Press the Message button. Press  2  (for VMS:2). Enter your 4-digit voicemail password (the default password is "1234"). If you are a new user, be sure to change the default password. From the  Main Menu...
  8. Call Pickup

    A call ringing at an extension can be picked-up by users at other extensions.  Call Backs are not subject to Call Pickup. Direct Call Pickup Lift the handset or press the Speaker button. Enter 511 ( feature code f...
  9. Callback

    If an extension is busy when you call it, you can request a callback when the extension is available. When you receive a callback, a call is placed to the previously-busy extension. You can only request a single callback at a time. Request a Ca...
  10. Make a Call

    Do one of the following: Pick up the handset Press the Speaker button  Press the main button on your headset, or press the Headset button Dial the number: For an external number: Dial 9+10...