Popular Articles

  1. Directory

    You company directory offers a variety of ways to make a call: Station speed dials that you create yourself. Group speed dials that can be used by all of the members in a group. A dial-by-name directory list of all e iPECS extension...
  2. Voicemail Greeting

    You greeting is what callers hear when they reach your voicemail. Press the Message button. Press  2  (for VMS:2). Enter your 4-digit voicemail password (the default password is "1234"). If you are a new use...
  3. iPECS Cloud Support

    If you need help, contact  iPECS Cloud  Support: E-mail service@vertical.com Call us at 877-VERTICAL (877-837-8422)   ...
  4. iPECS Cloud User Portal

  5. Headset

    Connect your headset to the headset port on the bottom of your iPECS phone. In Headset mode, pressing the Speaker button sends audio to the headset instead of the speakerphone.  To make a call, press the main button on your headset, or...
  6. Programmable Flex Buttons

    Your iPECS  phone comes with some pre-programmed physical buttons for one-touch access to additional features.  These flexible buttons are located to the left and right of your phone's LCD and the button labels are displayed on the L...
  7. Direct Voicemail Transfer

    You can transfer a call directly to another extension's voicemail. The caller will hear the extension's voice mailbox greeting and can record a message after the tone. Transfer to voicemail While on a call, press the TRANS...
  8. Assign Phone Feature Buttons (User Portal)

    You can configure any available flex buttons on your iPECS desktop phone for quick access to features that you use often. (Your phone comes with some pre-assigned flex buttons that you cannot change.) Add flex buttons In your brow...
  9. Answer a Call

    Do one of the following: Pick up the handset. Press the Speaker button. If you are using a headset, press the main button on the headset or press the Headset button on the phone.  ​If your headset is not plugge...
  10. Voicemail Main Menu

    Press the Message button. Press  2  (for VMS:2). Enter your 4-digit voicemail password (the default password is "1234"). If you are a new user, be sure to  change the default password . From the Main Men...