New Articles

  1. Multiple Outgoing Caller ID

    Created On: 03/17/2026 in iPECS Cloud Manager Portal User (Manager Portal) User Feature Configuration (Manager Portal)
    Feature first available: iPECS Cloud version 7.0. License Required: Any iPECS user package, and either a LIP phone (90xx or 10x0i models) or an iPECS ONE client. Description:  This feature allows users of LIP phones to selec...

  2. Troubleshooting: Unable to add Holiday entry to AA Schedule Settings

    Created On: 03/16/2026 in iPECS Cloud Manager Portal Call Manager (Manager Portal) Auto Attendant (Manager Portal)
    Issue:  When configuring a Holiday event for an Auto Attendant, you may receive the Alert below, "the start date of the holiday range must be earlier than the end date".  No matter how many times you verify that this is actually the case, the e...

  3. CID Selection for Outbound Calls - iPECS ONE

    Created On: 02/24/2026 in iPECS Insights
    CID Selection for Outbound Calls - iPECS ONE See the below for the steps. CID Selection for Outbound Calls iPECS ONE.pdf                       ...

  4. Yealink phones autoprovision

    Created On: 02/18/2026 in iPECS Cloud 3rd-Party Certified Devices Setup
    Feature first available:  iPECS Cloud version 8.0. License Required: Any user package that supports a hard phone.   NOTE:   All user packages support this; but some can be configured for single client only and assigned to use ...

  5. Ring Tones - Different Tones for Internal vs External Calls

    Created On: 01/23/2026 in iPECS Insights
    Different Ring Tones - internal vs external See the below for the steps. Different Ring Tones - Internal vs External.pdf                     ...

  6. Auto Dial configuration for LIP phones

    Created On: 12/22/2025 in iPECS Cloud 8.0 Enhancements
    Feature first available:  iPECS Cloud version 8.0. License Required: No license required Description:  Auto Dial - Hot / Warm Line When an extension user goes off-hook, if Auto Dialing Digit is set, it is automatically diale...

  7. ACD Callback CLI Change

    Created On: 12/18/2025 in iPECS Cloud 8.0 Enhancements
    Feature first available:  iPECS Cloud version 8.0. License Required: ACD Group users (agents) Description:  ACD Callback CLI sent on return call can be modified NOTE:   CLI is Calling Line Identity/Identification.  For al...

  8. Move a call between devices

    Created On: 12/11/2025 in iPECS Cloud 8.0 Enhancements iPECS ONE Enhancements
    Feature first available:  iPECS Cloud version 8.0.  License Required: iPECS Cloud Premium or Premium Plus licensing is required to use this feature. Description:  How to move a call between a desktop and iPECS ONE Call M...

  9. Password Lockout for Unsuccessful iPECS ONE Log In Attempts

    Created On: 12/03/2025 in iPECS Cloud 8.0 Enhancements iPECS ONE Enhancements
    Feature first available:  iPECS Cloud version 8.0. License Required: iPECS Cloud Premium or Premium Plus licensing is required to use this feature. Description:  Password Lockout Password is locked out after multip...

  10. Status View - Service Summary, Device Status

    Created On: 11/20/2025 in iPECS Insights
    Status View - Service Summary, Device Status etc.pdf Status View - Service Summary, Device Status See the below for the steps.                       ...
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