New Articles

  1. Setting Up A Conference Room

    Setting Up a Conference Room For accounts who want to set up a conference room, this is the process for setting that up. A conference room allows both internal and external parties to join into the bridge.  Internal callers can dial...
  2. Set Up a Paging Group

    Setting Up a Paging Group For accounts who want to page over the phones, this is the process for setting that up. First off make sure that you have the hunt group licenses on the customer account.  To request no charge features, ...
  3. Upload Background Image to Multiple Phones

    Feature first available: iPECS Cloud version 6.0. License Required: No iPECS licensing is required to use this feature. Description:  The Customer Manager can upload phone background images to multiple 1000i series LIP/SIP phon...
  4. Hot Desk User Supports Shared Lines

    Feature first available: iPECS Cloud version 6.0. License Required: iPECS Shared licensing is required to use this feature. Description:  Register Hot Desk Users as Virtual Users in User Setup, which allows them to be registered...
  5. Call Recording History Accessible in Customer Manager & User Portal

    Feature first available: iPECS Cloud version 6.0. License Required: iPECS Call Recording licensing is required to use this feature. Description:  This feature shows a history of which user&nbs...
  6. Customer Based Call Recording Tone

    Feature first available: iPECS Cloud version 6.0. License Required: iPECS Call Recording licensing is required to use this feature. Description:  Call Recording Tone can be set for each customer.   The call recording tone m...
  7. Display Saved Outside Party Name When Reviewing Voicemail via User Portal

    Feature first available: iPECS Cloud version 6.0. License Required: No iPECS licensing is required to use this feature. Description:  Overview If caller ID is registered in Group Speed D...
  8. Voice Mail Schedule for Shared Line

    Feature first available: iPECS Cloud version 6.0. License Required: Shared line licenses Description:  Allows a schedule to a Shared Line, similarly as you can to an Auto Attendant.  you can open and close the shared line and ...
  9. Send iPECS ONE log in credentials to multiple users

    Feature first available: iPECS Cloud version 6.0. License Required: iPECS ONE user licensing is required to use this feature. Description:  Send the iPECS ONE users an email with their log in credentials to as many users as desir...
  10. Ring Tones

    Feature first available: iPECS Cloud version 6.0. License Required: iPECS Cloud Premium or Premium Plus licensing is required to use this feature. Description:  iPECS ONE P4 now supports 9 different ring tones. Programming: ...