New Articles

  1. WebHID support added for Chrome and Edge

    Feature first available: iPECS Cloud version 6.1. License Required: iPECS Cloud Premium or Premium Plus licensing is required to use this feature. Description:  WebHID (Web Human Interface Devices) Allows Web applic...
  2. iPECS ONE - Call Log Hunt Group and Calling Party Name enhancement

    Feature first available: iPECS Cloud version 6.1. License Required: iPECS Cloud Premium or Premium Plus licensing is required to use this feature. Description:  In previous iPECS Cloud releases, when a Hunt Group call was lo...
  3. iPECS ONE - Chat disable

    Feature first available: iPECS Cloud version 6.1. License Required: iPECS Cloud Premium or Premium Plus licensing is required to use this feature. Description:  iPECS ONE Chat applet can now be enabled / disabled on a tenant...
  4. Spectralink 8440

    The Spectralink 8440 is a color display cordless phone with 802.11n Wi-Fi connectivity over both 2.4Ghz and 5Ghz ranges. Spectralink 8440 Setup Connect the Spectralink to your network according to the instructions included with the ...
  5. Add a Schedule to a Shared Line Mailbox

    Use a Shared Line Schedule to change the outgoing messages in voicemail based on the time of day. See the below for the steps to get it set up. As of version 6.0 Share Lines now can be on a schedule which means that the outgoing message to...
  6. Determine Which Mailbox Type to Use Based on Customer Needs

    Determine Which Mailbox Type to Use Based on Customer Needs There are two types of mailboxes available in iPECS Cloud, they are different and have distinct purposes. The definition  in the portal and purpose for each type are as follows:...
  7. Setting Up A Conference Room

    Setting Up a Conference Room For accounts who want to set up a conference room, this is the process for setting that up. A conference room allows both internal and external parties to join into the bridge.  Internal callers can dial the ...
  8. Set Up a Paging Group

    Setting Up a Paging Group For accounts who want to page over the phones, this is the process for setting that up. First off make sure that you have the hunt group licenses on the customer account.  To request no charge features, such ...
  9. Upload Background Image to Multiple Phones

    Feature first available: iPECS Cloud version 6.0. License Required: No iPECS licensing is required to use this feature. Description:  The Customer Manager can upload phone background images to multiple 1000i series LIP/SIP phones ...
  10. Hot Desk User Supports Shared Lines

    Feature first available: iPECS Cloud version 6.0. License Required: iPECS Shared licensing is required to use this feature. Description:  Register Hot Desk Users as Virtual Users in User Setup, which allows them to be registered as S...