New Articles

  1. Call Recording History Accessible in Customer Manager & User Portal

    Feature first available: iPECS Cloud version 6.0. License Required: iPECS Call Recording licensing is required to use this feature. Description:  This feature shows a history of which user played / downloaded which call record file ...
  2. Customer Based Call Recording Tone

    Feature first available: iPECS Cloud version 6.0. License Required: iPECS Call Recording licensing is required to use this feature. Description:  Call Recording Tone can be set for each customer.   The call recording tone may be remo...
  3. Display Saved Outside Party Name When Reviewing Voicemail via User Portal

    Feature first available: iPECS Cloud version 6.0. License Required: No iPECS licensing is required to use this feature. Description:  Overview If caller ID is registered in Group Speed Dial in Company Directory, the caller's name w...
  4. Voice Mail Schedule for Shared Line

    Feature first available: iPECS Cloud version 6.0. License Required: Shared line licenses Description:  Allows a schedule to a Shared Line, similarly as you can to an Auto Attendant.  you can open and close the shared line and upload a g...
  5. Send iPECS ONE log in credentials to multiple users

    Feature first available: iPECS Cloud version 6.0. License Required: iPECS ONE user licensing is required to use this feature. Description:  Send the iPECS ONE users an email with their log in credentials to as many users as desired at...
  6. Ring Tones

    Feature first available: iPECS Cloud version 6.0. License Required: iPECS Cloud Premium or Premium Plus licensing is required to use this feature. Description:  iPECS ONE P4 now supports 9 different ring tones. Programming: ...
  7. SNMP - Version Lookup

    Feature first available: iPECS Cloud version 6.0. License Required: No iPECS licensing is required to use this feature. Description:  Programming: ...
  8. Edge Browser Support

    Feature first available: iPECS Cloud version 6.0. License Required: iPECS Cloud Premium or Premium Plus licensing is required to use this feature. Description:  iPECS ONE P4 now has full support for the Microsoft Edge browser. Program...
  9. User Guide/Help Menu

    Feature first available: iPECS Cloud version 6.0. License Required: iPECS Cloud Premium or Premium Plus licensing is required to use this feature. Description:  The new user guide and help menu can be accessed within the ONE client, under setti...
  10. New ONE Logo

    Feature first available: iPECS Cloud version 6.0. License Required: No iPECS licensing is required to use this feature. Description:  iPECS Cloud 6.0 comes with a new visual identity, including an updated logo. ...