New Articles

  1. Call Pick-Up with Notification

    Feature first available: iPECS Cloud version 6.0. License Required: iPECS Premium or Premium Plus users required Description:  Users receive a call pickup notification in iPECS ONE if there is an incoming call to any member in a call pick-...
  2. iPECS ONE Personal Directory contact limit increased

    Feature first available: iPECS Cloud version 6.0. License Required: iPECS Premium or Premium Plus licenses required for iPECS ONE  Description:  The personal directory in iPECS ONE now supports three thousand (3,00...
  3. CRM Enhancement to search Caller ID

    Feature first available: iPECS Cloud version 6.0. License Required: iPECS Cloud CRM licensing is required to use this feature. Description:  There is now an option for a CRM Pop-Up to search CID. This option is availabl...
  4. Requesting No-Charge Additional Features in iPECS Cloud

    Requesting No-Charge Additional Features There are many no-charge features that you may need to add to your customers’ accounts and that is done within your Reseller Portal.  Examples of those features include hunt groups, paging ...
  5. Upgrade a User Type in iPECS Cloud

    Upgrade a User: Going From a Basic User to a Premium User See the below for the steps to upgrade a user. The first step is to get a change order signed and get the user added via the Reseller Portal.   Please refer to the iPECS Insigh...
  6. iPECS ONE Web Client User Guide

    Download ...
  7. iPECS ONE Mobile Client User Guide

    Download ...
  8. iPECS Cloud OMS Reseller Administrator Guide

    Download ...
  9. iPECS Cloud Feature Guide

    Download ...
  10. iPECS Cloud Customer User Portal Guide

    Download ...