Updated Articles

  1. Auto Attendant Basic Set Up

    Auto Attendant Basic Set Up See the below for the steps. Auto Attendant Basic Set Up.pdf                 ...
  2. Feature Codes - Update/Add New Features Codes

    Update/Add New Feature Codes Periodically and especially after each version enhancement, check to be sure all features are available to each tenant See the below for the steps to get it set up. Update Add Feature Codes.pdf ...
  3. Simultaneous Ring Using Mobile Extension on EXTO or Basic Users

    Use Mobile Extension for Simultaneous Ring on EXTO or Basic Users See the below for the steps to get it set up. Use Mobile Extension for Simultaneous Ring on EXTO or Basic Users.pdf       ...
  4. Company Directory Navigation Directly Through Your Phone

    Navigate Company Directory Directly Through Your Phone See the below for the steps to get it set up. Navigate Company Directory Directly Through Your Phone.pdf     ...
  5. iPECS ONE Set up as an App on Your Desktop

    Set up a separate browser window for iPECS ONE See the below for the steps to get it set up. Set up iPECS ONE as an App on your Desktop V2.pdf ...
  6. Call Waiting Allowed Per User

    By default, each new station is set to busy when the station is on the phone and will forward to the busy destination but there's another way to handle that second call. See the below for the steps to get it set up call waiting per user 1....
  7. Shared Line Mailbox Schedule Set Up

    Use a Shared Line Schedule to change the outgoing messages in voicemail based on the time of day. See the below for the steps to get it set up. As of version 6.0 Share Lines now can be on a schedule which means that the outgoing message to...
  8. Mailbox Type - Determine Mailbox Type to Use Based on Customer Needs

    Determine Which Mailbox Type to Use Based on Customer Needs There are two types of mailboxes available in iPECS Cloud, they are different and have distinct purposes. The definition  in the portal and purpose for each type are as follows:...
  9. Conference Room Set Up

    Setting Up a Conference Room For accounts who want to set up a conference room, this is the process for setting that up. A conference room allows both internal and external parties to join into the bridge.  Internal callers can dial th...
  10. Paging Group Set Up

    Setting Up a Paging Group For accounts who want to page over the phones, this is the process for setting that up. First off make sure that you have the hunt group licenses on the customer account.  To request no charge features, suc...