Updated Articles

  1. Add Spell by Name to Auto Attendant

    Any auto attendant can have Spell by Name added to it, the users allowed to be found via spell by name are controlled by who is added to the spell by name option in the AA programming. Open Call Manager, then Auto Attendant, then Service Number (as...
  2. iPECS ONE - improved mobile contacts

    Feature first available: iPECS Cloud version 6.1. License Required: iPECS Cloud Premium or Premium Plus licensing is required to use this feature. Description:  Version 6.1 has separated the mobile device's contact list to a...
  3. WebHID support added for Chrome and Edge

    Feature first available: iPECS Cloud version 6.1. License Required: iPECS Cloud Premium or Premium Plus licensing is required to use this feature. Description:  WebHID (Web Human Interface Devices) Allows Web applic...
  4. iPECS ONE - Call Log Hunt Group and Calling Party Name enhancement

    Feature first available: iPECS Cloud version 6.1. License Required: iPECS Cloud Premium or Premium Plus licensing is required to use this feature. Description:  In previous iPECS Cloud releases, when a Hunt Group call was lo...
  5. iPECS ONE - Chat disable

    Feature first available: iPECS Cloud version 6.1. License Required: iPECS Cloud Premium or Premium Plus licensing is required to use this feature. Description:  iPECS ONE Chat applet can now be enabled / disabled on a tenant...
  6. Spectralink 8440

    The Spectralink 8440 is a color display cordless phone with 802.11n Wi-Fi connectivity over both 2.4Ghz and 5Ghz ranges. Spectralink 8440 Setup Connect the Spectralink to your network according to the instructions included with the ...
  7. Add a Schedule to a Shared Line Mailbox

    Use a Shared Line Schedule to change the outgoing messages in voicemail based on the time of day. See the below for the steps to get it set up. As of version 6.0 Share Lines now can be on a schedule which means that the outgoing message to...
  8. Determine Which Mailbox Type to Use Based on Customer Needs

    Determine Which Mailbox Type to Use Based on Customer Needs There are two types of mailboxes available in iPECS Cloud, they are different and have distinct purposes. The definition  in the portal and purpose for each type are as follows:...
  9. Upgrade a User Type in iPECS Cloud

    Upgrade a User: Going From a Basic User to a Premium User See the below for the steps to upgrade a user. The first step is to get a change order signed and get the user added via the Reseller Portal.   Please refer to the iPECS Insight for...
  10. Set Up Shared Lines in iPECS Cloud

    Set Up Phones That Mimic a Squared System or Appearing Lines Using the Shared Lines Feature See the below for the steps to get it set up.  No-charge group features must be requested to set up Shared Lines (for the number of Shared Lines d...