-
Last Updated: 03/10/2023
in iPECS Cloud 5.5 Enhancements Feature first available:
iPECS Cloud version 5.5.
License Required:
Premium iPECS One user or Premium Plus iPECS One user
Description:
IMPORTANT: If an existing IP DECT or 3rd party SIP de...
-
Last Updated: 03/10/2023
in iPECS Cloud 5.5 Enhancements Feature first available:
iPECS Cloud version 5.5.
Licenses Required:
Premium iPECS One user or Premium Plus iPECS One user
ACD Group Supervisor or Group Member license
Description:
IMPORTANT: ...
-
Last Updated: 02/17/2023
We're excited to introduce the upcoming Summit2400 ! The Vertical Summit2400 is an intelligent business communications gateway that delivers hybrid and UC-based telephony solutions to meet the evolving needs of small, medium, and large ente...
-
Last Updated: 11/02/2022
in iPECS Cloud 5.0 Enhancements Feature first available:
iPECS Cloud version 5.0.
License Required:
ACD Agents, Supervisors, and Groups each require licenses.
Description:
Once first logged into their primary group, Agents / Supervisors can now...
-
Last Updated: 10/31/2022
Vertical is excited to announce that we will soon be rolling out the newest version of iPECS Cloud, iPECS Cloud 5.0. There are numerous important features included in this release, including: The ability for customers to log in to the manager or u...
-
Last Updated: 10/28/2022
in iPECS 3rd-Party Integration Description:
This article details the steps needed to Register an app, create a secret, & assign permissions in Microsoft's Azure Active Directory to enable login to the iPECS Cloud Customer Manager or Customer User portals using a Micr...
-
Last Updated: 10/28/2022
in iPECS Cloud 5.0 Enhancements Feature first available:
iPECS Cloud version 5.0.
Description:
This feature allows the 1000i series of LIP phones to use TCP as the transport mode for call setup / notification / status. The initial intent is to addr...
-
Last Updated: 10/28/2022
in iPECS Cloud 5.0 Enhancements Feature first available:
iPECS Cloud version 5.0.
Description:
This is a back end change being added to the SBC mainly for security purposes.
The default that will be present upon upgrade is to limit extensions from p...
-
Last Updated: 10/28/2022
in iPECS Cloud 5.0 Enhancements Feature first available:
iPECS Cloud version 5.0.
License Required:
No additional iPECS licenses are required for this feature.
Description:
While primarily focused on manager/assistant configuration where ...
-
Last Updated: 10/28/2022
in iPECS Cloud 5.0 Enhancements Feature first available:
iPECS Cloud version 5.0.
License Required:
No iPECS licensing is required to use this feature.
Description:
This feature, when configured, allows a Customer Manager or Customer User to lo...