Updated Articles

1. CID Selection for Outbound Calls - iPECS ONE

   Last Updated: 02/24/2026 in iPECS Insights
   CID Selection for Outbound Calls - iPECS ONE See the below for the steps. CID Selection for Outbound Calls iPECS ONE.pdf                       ...

2. Yealink phones autoprovision

   Last Updated: 02/18/2026 in iPECS Cloud 3rd-Party Certified Devices Setup
   Feature first available:  iPECS Cloud version 8.0. License Required: Any user package that supports a hard phone.   NOTE:   All user packages support this; but some can be configured for single client only and assigned to use ...

3. Microsoft Azure Active Directory Integration: Azure config

   Last Updated: 02/11/2026 in iPECS Cloud 3rd-Party Integration
   Description: This article details the steps needed to Register an app, create a secret, & assign permissions in Microsoft's Azure Active Directory to enable login to the iPECS Cloud Customer Manager or Customer User portals using a Microsoft lo...

4. Ring Tones - Different Tones for Internal vs External Calls

   Last Updated: 01/23/2026 in iPECS Insights
   Different Ring Tones - internal vs external See the below for the steps. Different Ring Tones - Internal vs External.pdf                     ...

5. ACD Callback CLI Change

   Last Updated: 12/26/2025 in iPECS Cloud 8.0 Enhancements
   Feature first available:  iPECS Cloud version 8.0. License Required: ACD Group users (agents) Description:  ACD Callback CLI sent on return call can be modified NOTE:   CLI is Calling Line Identity/Identification.  For al...

6. Move a call between devices

   Last Updated: 12/26/2025 in iPECS Cloud 8.0 Enhancements iPECS ONE Enhancements
   Feature first available:  iPECS Cloud version 8.0.  License Required: iPECS Cloud Premium or Premium Plus licensing is required to use this feature. Description:  How to move a call between a desktop and iPECS ONE Call M...

7. Password Lockout for Unsuccessful iPECS ONE Log In Attempts

   Last Updated: 12/24/2025 in iPECS Cloud 8.0 Enhancements iPECS ONE Enhancements
   Feature first available:  iPECS Cloud version 8.0. License Required: iPECS Cloud Premium or Premium Plus licensing is required to use this feature. Description:  Password Lockout Password is locked out after multip...

8. Auto Dial configuration for LIP phones

   Last Updated: 12/24/2025 in iPECS Cloud 8.0 Enhancements
   Feature first available:  iPECS Cloud version 8.0. License Required: No license required Description:  Auto Dial - Hot / Warm Line When an extension user goes off-hook, if Auto Dialing Digit is set, it is automatically diale...

9. Status View - Service Summary, Device Status

   Last Updated: 11/20/2025 in iPECS Insights
   Status View - Service Summary, Device Status etc.pdf Status View - Service Summary, Device Status See the below for the steps.                       ...

10. Call Log Review

    Last Updated: 10/24/2025 in iPECS Insights
    Call Log Review See the below for the steps. Call Log Review.pdf                     ...

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