Updated Articles

  1. e911, location information, and overriding Caller ID for emergency calls

    Feature first available: iPECS Cloud version 7.0. Description: The iPECS Cloud has always had the ability to send the user's programmed outbound Caller ID when placing calls to emergency numbers, which, system-wide, include both...
  2. Add a Phone and MAC Address to Existing Customers

    Add a phone and a MAC address to an existing customer See the below for the steps to add a phone to a customer account for service or if the customer is adding a phone, you can use the Unshipped Device Allocate option in the Reseller Portal. ...
  3. Update/Add New Feature Codes

    Update/Add New Feature Codes See the below for the steps to get it set up. Update Add Feature Codes.pdf               ...
  4. Block Spam Calls

    Block Spam Calls See the below for the steps to get it set up. Block Spam Calls.pdf         ...
  5. Use Mobile Extension for Simultaneous Ring on EXTO or Basic Users

    Use Mobile Extension for Simultaneous Ring on EXTO or Basic Users See the below for the steps to get it set up. Use Mobile Extension for Simultaneous Ring on EXTO or Basic Users.pdf       ...
  6. Navigate Company Directory Directly Through Your Phone

    Navigate Company Directory Directly Through Your Phone See the below for the steps to get it set up. Navigate Company Directory Directly Through Your Phone.pdf     ...
  7. Set iPECS ONE as an App on Your Desktop

    Set up a separate browser window for iPECS ONE See the below for the steps to get it set up. Set up iPECS ONE as an App on your Desktop V2.pdf ...
  8. Set Shared Line for One Button Access

    Set Shared Line for One Button Access See the below for the steps to get it set up. Make the following setting change to your Shared Line voice mailbox and your users can access the mailbox by simply pressing the key programmed with that...
  9. Night Mode Settings - Programming and Usage Steps

    Night Mode Settings - Programming and Usage Steps The system has the ability to switch between Day and Night mode automatically based on the Company Time Schedule.  This would apply to a customer who is not using an Auto Attendant to answer ...
  10. Bulk Change for Users

    Bulk Change for Users When you have changes that you want to make to multiple users, you can use the Bulk Change option to do that. Follow the screen shot below to access Users and select the Bulk Change option. Enter the range of exte...