Updated Articles

  1. ACD Callback CLI Change

    Last Updated: 12/26/2025 in iPECS Cloud 8.0 Enhancements
    Feature first available:  iPECS Cloud version 8.0. License Required: ACD Group users (agents) Description:  ACD Callback CLI sent on return call can be modified NOTE:   CLI is Calling Line Identity/Identification.  For al...

  2. Move a call between devices

    Last Updated: 12/26/2025 in iPECS Cloud 8.0 Enhancements iPECS ONE Enhancements
    Feature first available:  iPECS Cloud version 8.0.  License Required: iPECS Cloud Premium or Premium Plus licensing is required to use this feature. Description:  How to move a call between a desktop and iPECS ONE Call M...

  3. Password Lockout for Unsuccessful iPECS ONE Log In Attempts

    Last Updated: 12/24/2025 in iPECS Cloud 8.0 Enhancements iPECS ONE Enhancements
    Feature first available:  iPECS Cloud version 8.0. License Required: iPECS Cloud Premium or Premium Plus licensing is required to use this feature. Description:  Password Lockout Password is locked out after multip...

  4. Auto Dial configuration for LIP phones

    Last Updated: 12/24/2025 in iPECS Cloud 8.0 Enhancements
    Feature first available:  iPECS Cloud version 8.0. License Required: No license required Description:  Auto Dial - Hot / Warm Line When an extension user goes off-hook, if Auto Dialing Digit is set, it is automatically diale...

  5. Status View - Service Summary, Device Status

    Last Updated: 11/20/2025 in iPECS Insights
    Status View - Service Summary, Device Status etc.pdf Status View - Service Summary, Device Status See the below for the steps.                       ...

  6. Call Log Review

    Last Updated: 10/24/2025 in iPECS Insights
    Call Log Review See the below for the steps. Call Log Review.pdf                     ...

  7. Flexible Button Profile Set Up

    Last Updated: 08/26/2025 in iPECS Insights
    Flexible Button Profile Set Up See the below for the steps. Flexible Button Profile Set Up.pdf                   ...

  8. Auto Attendant Basic Set Up

    Last Updated: 07/24/2025 in iPECS Insights
    Auto Attendant Basic Set Up See the below for the steps. Auto Attendant Basic Set Up.pdf                 ...

  9. Feature Codes - Update/Add New Features Codes

    Last Updated: 07/18/2025 in iPECS Insights
    Update/Add New Feature Codes Periodically and especially after each version enhancement, check to be sure all features are available to each tenant See the below for the steps to get it set up. Update Add Feature Codes.pdf ...

  10. Simultaneous Ring Using Mobile Extension on EXTO or Basic Users

    Last Updated: 07/18/2025 in iPECS Insights
    Use Mobile Extension for Simultaneous Ring on EXTO or Basic Users See the below for the steps to get it set up. Use Mobile Extension for Simultaneous Ring on EXTO or Basic Users.pdf       ...
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