Updated Articles

  1. Company (Manager Portal)

    The Company section  %%%: Company Details Line Settings Time Schedule Call Barring Site Management LCM Management Extension G/W Management Trunk G/W Management System Tone Voicemail Service C...
  2. Extension G/W Management (Manager Portal)

    To make changes to Extension Gateways, click to select the desired Gateway device, then click Modify, and when you are done click Save.  Required settings are marked with an asterisk; not all displayed settings can be changed here. Pr...
  3. TDM Extension Gateway - Device configuration

    Login to the web page for the gateway; by default, it uses a static IP address, in the 10.10.10.0 /24 network.  NOTE:   Seemingly this IP assignment by default varies by device.  Your best bet is to run Wireshark on your PC (a...
  4. Local Media Processing

    Local Media Processing What is it? Local Media Processing attempts to keep your 'Media' (RTP or audio in this case) local to your devices.  As a simple example, you have two LIP phones in an office & they make a call ...
  5. Navigating the Vertical Customer Portal

    To download the pdf copy of these directions, click here .  Navigating the Vertical Customer Portal Vertical's new customer portal is here! The customer portal was designed with you in mind. From within the customer portal yo...
  6. Time Schedule (Manager Portal)

    Time schedules define the operating hours of a customer and can be defined for their entire company or at a site level. You can make one schedule the default schedule. By default this is assigned to the entire company (all sites); but can be ov...
  7. FAQs (UCE Desktop)

    1. Can/how do you drag and drop calls using the IPECS UCE desktop client?     There is no drag/drop functionality at this time.  You can transfer the call; when the call is being handled by the UCE soft phone. 2. How...
  8. Cisco SPA 112 2-Port Phone Adapter

    The SPA 112 connects 2 analog phones or fax machines to a VoIP service provider.   SPA 112 Setup Connect the SPA 112 to your network according to the instructions included with the device. When the IP addres...
  9. Install iPECS UCE Mobile Client

    The iPECS UCE Client is the mobile iPECS app included for all Premium users. It is available for Android or IOS devices. Your iPECS administrator will provide you with the credentials you need to log in. On your smartphone, go to...
  10. Login to iPECS UCE Desktop for the First Time

    The iPECS UCE Client for PC is the desktop iPECS app included for all Premium users. It is available for Windows PCs. Your iPECS  administrator will provide you with the credentials you need to log in. If you have not installed the so...