New Articles

  1. Set Up Shared Lines in iPECS Cloud

    Set Up Phones That Mimic a Squared System or Appearing Lines Using the Shared Lines Feature See the below for the steps to get it set up.  No-charge group features must be requested to set up Shared Lines (for the number of Shared Lines d...
  2. Add Click-to-Dial Option in iPECS ONE

    Any iPECS Premium or Premium Plus Desktop User has access to the Click to Dial option. See the below for the steps to get it set up. Open iPECS ONE in Chrome. Click on your photo or initials in the upper right-hand corner of the screen. ...
  3. Interview with Doug at Stellar Communications

    Doug DeCeglia is a Vertical dealer and owner of  Stellar Communications . We sat down with Doug to talk about his background in the industry, what he thinks about selling cloud communications, and why he loves working with Vertical. What’s ...
  4. iPECS Cloud OMS Reseller Administrator Guide

    Download ...
  5. iPECS Cloud Feature Guide

    Download ...
  6. iPECS Cloud Customer User Portal Guide

    Download ...
  7. iPECS Cloud Customer Manager Administrator Guide

    Download ...
  8. iPECS One multi-client support being used alongside IP DECT & 3rd party SIP phones.

    Feature first available: iPECS Cloud version 5.5. License Required: Premium iPECS One user or Premium Plus iPECS One user Description:  IMPORTANT:   If an existing IP DECT or 3rd party SIP device user ...
  9. iPECS ONE support of ACD Group Member license

    Feature first available: iPECS Cloud version 5.5. Licenses Required: Premium iPECS ONE user or Premium Plus iPECS ONE user ACD Group Supervisor or Group Member license Description:  IMPORTANT:   The user MUST be programmed as a 'si...
  10. Microsoft Azure Active Directory Integration: Customer Manager portal config

    Description: This article details the steps needed to configure an iPECS Cloud customer to sync with an Azure Active Directory and permit access to the Customer Manager or Customer User portals using a Microsoft Logon. Pre-Requisites: ...