New Articles

  1. ONE Outlook Add-In

    Created On: 12/29/2023 in iPECS Cloud 6.0 Enhancements
    Feature first available: iPECS Cloud version 6.0. License Required: iPECS Cloud Premium or Premium Plus licensing is required to use this feature. Description:  The new iPECS ONE Outlook add-in application for Windows and Mac allows users to sc...

  2. Sennheiser USB Headset Integration

    Created On: 12/29/2023 in iPECS Cloud 6.0 Enhancements
    Feature first available: iPECS Cloud version 6.0. License Required: iPECS Premium or Premium Plus users required Description:  Sennheiser USB headsets (SC130 USB, SC260 USB, SDW 5064 DECT, and DW PRo 1 USB ML) are now compatible with iPECS ONE....

  3. Call Forwarding Info Display

    Created On: 12/29/2023 in iPECS Cloud 6.0 Enhancements
    Feature first available: iPECS Cloud version 6.0. License Required: iPECS Premium or Premium Plus users required Description:  in iPECS ONE, you can now display the information of the original caller of the forwarded call.  ...

  4. Recording Button Disable Option

    Created On: 12/29/2023 in iPECS Cloud 6.0 Enhancements
    Feature first available: iPECS Cloud version 6.0. License Required: iPECS Premium or Premium Plus users required Description:  There is now an option in iPECS ONE desktop client to disable the record button when recording functionality is not s...

  5. Call Pick-Up with Notification

    Created On: 12/29/2023 in iPECS Cloud 6.0 Enhancements
    Feature first available: iPECS Cloud version 6.0. License Required: iPECS Premium or Premium Plus users required Description:  Users receive a call pickup notification in iPECS ONE if there is an incoming call to any member in a call pick-up gr...

  6. iPECS ONE Personal Directory contact limit increased

    Created On: 12/29/2023 in iPECS Cloud 6.0 Enhancements
    Feature first available: iPECS Cloud version 6.0. License Required: iPECS Premium or Premium Plus licenses required for iPECS ONE  Description:  The personal directory in iPECS ONE now supports three thousand (3,000) contact...

  7. CRM Enhancement to search Caller ID

    Created On: 12/29/2023 in iPECS Cloud 6.0 Enhancements
    Feature first available: iPECS Cloud version 6.0. License Required: iPECS Cloud CRM licensing is required to use this feature. Description:  There is now an option for a CRM Pop-Up to search CID. This option is available on ...

  8. Requesting No-Charge Additional Features in iPECS Cloud

    Created On: 12/20/2023 in iPECS Insights
    Requesting No-Charge Additional Features There are many no-charge features that you may need to add to your customers’ accounts and that is done within your Reseller Portal.  Examples of those features include hunt groups, paging groups, pic...

  9. Upgrade a User Type in iPECS Cloud

    Created On: 11/28/2023 in iPECS Insights
    Upgrade a User: Going From a Basic User to a Premium User See the below for the steps to upgrade a user. The first step is to get a change order signed and get the user added via the Reseller Portal.   Please refer to the iPECS Insight for...

  10. iPECS ONE Web Client User Guide

    Created On: 11/16/2023 in iPECS Cloud 6.0 Enhancements iPECS 6.0 Manuals
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