-
Feature first available:
iPECS Cloud version 5.0.
License Required:
ACD Agents, Supervisors, and Groups each require licenses.
Description:
Once first logged into their primary group, Agents / Supervisors can now also...
-
-
Download ...
-
Download ...
-
Last Updated: 01/21/2024
in iPECS Cloud 6.0 Enhancements Feature first available:
iPECS Cloud version 6.0.
License Required:
iPECS Premium or Premium Plus licenses required for iPECS ONE
Description:
The personal directory in iPECS ONE now supports three thousand (3,000) contact...
-
Local Media Processing
What is it?
Local Media Processing attempts to keep your 'Media' (RTP or audio in this case) local to your devices.
As a simple example, you have two LIP phones in an office & they make a call to one another. ...
-
The Polycom VVX 410 is a color display desktop phone with gigabit Ethernet connectivity that allows PC pass-through functionality. It can be powered by PoE (802.3af) or AC Adapter.
VVX 410 Setup
Connect the Polycom to your network ...
-
Last Updated: 12/29/2023
in iPECS Cloud 6.0 Enhancements Feature first available: iPECS Cloud version 6.0. License Required: iPECS Premium or Premium Plus users required Description: Users receive a call pickup notification in iPECS ONE if there is an incoming call to any member in a call pick-up gr...
-
Description:
This article details the steps needed to Register an app, create a secret, & assign permissions in Microsoft's Azure Active Directory to enable login to the iPECS Cloud Customer Manager or Customer User portals using a Microsoft lo...
-
Last Updated: 10/27/2022
Sara Sink, owner of Next Degree Communications is a long-time Vertical dealer. We sat down with Sara to talk about her background, her perspective on the industry, and why she loves working with Vertical. What’s your background? My Mom was ...