Popular Articles

  1. Voicemail Services (Manager Portal)

  2. Add a Phone and MAC Address to Existing Customers in iPECS ONE

    Add a phone and a MAC address to an existing customer See the below for the steps to add a phone to a customer account for service or if the customer is adding a phone, you can use the Unshipped Device Allocate option in the Reseller Portal. ...
  3. Local Media Processing

    Local Media Processing What is it? Local Media Processing attempts to keep your 'Media' (RTP or audio in this case) local to your devices.  As a simple example, you have two LIP phones in an office & they make a call to one another.  ...
  4. Polycom VVX 410 Business Media Phone

    The Polycom VVX 410 is a color display desktop phone with gigabit Ethernet connectivity that allows PC pass-through functionality.  It can be powered by PoE (802.3af) or AC Adapter. VVX 410 Setup Connect the Polycom to your network ...
  5. iPECS ONE Personal Directory contact limit increased

    Feature first available: iPECS Cloud version 6.0. License Required: iPECS Premium or Premium Plus licenses required for iPECS ONE  Description:  The personal directory in iPECS ONE now supports three thousand (3,000) contact...
  6. Microsoft Azure Active Directory Integration: Azure config

    Description: This article details the steps needed to Register an app, create a secret, & assign permissions in Microsoft's Azure Active Directory to enable login to the iPECS Cloud Customer Manager or Customer User portals using a Microsoft lo...
  7. Interview with Sara at Next Degree Communications

    Sara Sink, owner of Next Degree Communications is a long-time Vertical dealer. We sat down with Sara to talk about her background, her perspective on the industry, and why she loves working with Vertical. What’s your background? My Mom was ...
  8. iPECS Cloud Customer User Portal Guide

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  9. Flexible Button Profile

    Feature first available: iPECS Cloud version 4.0. Description: Allows creation / customization of telephone templates that can be applied to user's phone. Programmability: The Profiles themselves can be created under the Cus...
  10. Call Pick-Up with Notification

    Feature first available: iPECS Cloud version 6.0. License Required: iPECS Premium or Premium Plus users required Description:  Users receive a call pickup notification in iPECS ONE if there is an incoming call to any member in a call pick-up gr...