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Feature first available:
iPECS Cloud update 26-04
License Required:
Any iPECS user package
Description:
This feature controls the Caller ID presented on outbound trunk calls when an external call is transferred to another e...
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Feature First Available:
iPECS Cloud update 26-04
Description:
This enhancement improves queue handling logic when an ACD agent does not answer a call and the ACD Agent No Answer option was configured to forward the call back to the s...
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iPECS Cloud now supports many Yealink devices, please see below for those part numbers. SIP Phones T30, T30P, T31, T31G, T31W, T33P, T33G, T34W T42U, T43U, T44U, T44W, T46U, T48U T53, T53W, T58W VP59 T73U, T73W, T7...
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NOTE: The CP925 does not currently support auto-provisioning on the iPECS Cloud.
The Yealink CP925 is a 7 microphone array 360° voice pickup conference phone with 4" color display touchscreen.
While it supports 802.11n Wi-Fi co...
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Feature first available:
iPECS Cloud version 7.0.
License Required:
Any iPECS user package, and either a LIP phone (90xx or 10x0i models) or an iPECS ONE client.
Description:
This feature allows users of LIP phones to selec...
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Issue:
When configuring a Holiday event for an Auto Attendant, you may receive the Alert below, "the start date of the holiday range must be earlier than the end date". No matter how many times you verify that this is actually the case, the e...
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Created On: 02/24/2026
in iPECS Insights
CID Selection for Outbound Calls - iPECS ONE
See the below for the steps.
CID Selection for Outbound Calls iPECS ONE.pdf
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Feature first available:
iPECS Cloud version 8.0.
License Required:
Any user package that supports a hard phone.
NOTE: All user packages support this; but some can be configured for single client only and assigned to use ...
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Created On: 01/23/2026
in iPECS Insights
Different Ring Tones - internal vs external
See the below for the steps.
Different Ring Tones - Internal vs External.pdf
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Feature first available:
iPECS Cloud version 8.0.
License Required:
No license required
Description: Auto Dial - Hot / Warm Line
When an extension user goes off-hook, if Auto Dialing Digit is set, it is automatically diale...