New Articles

  1. iPECS ONE: Coming Soon

    Coming Soon to Vertical iPECS ONE is a solution designed to optimize all of your business communication needs. Creating a digital workplace has never been simpler than through one application that does it all. Work together seamlessly with y...
  2. Digit Conversion

    Feature first available: iPECS Cloud version 4.0. Description:  While available in the Customer Manager interface, this feature is typically set automatically upon Customer creation and in some rare instances may be program...
  3. Flexible Button Profile

    Feature first available: iPECS Cloud version 4.0. Description: Allows creation / customization of telephone templates that can be applied to user's phone. Programmability: The Profiles themselves can be created under the...
  4. IP sets: 1080i / 1048iDSS / 1048iLSS

    Support first available: iPECS Cloud version 4.0. Description: New first party endpoints for use with the iPECS Cloud. 1080i: Premium IP phone based on Android 10. 7" 1024x600 multi-touch display. Bluetooth ...
  5. Breakout from Personal Voicemail

    Feature first available: iPECS Cloud version 4.0. Description:  This feature allows a caller to press a programmed digit to exit a user's voice mailbox greeting and forward to programmed destination, e.g. an attendant. ...
  6. Shared Line Option: Ring Delay

    Feature first available: iPECS Cloud version 4.0. Description: Ring delay option can be set for each user assigned to a Shared Line.  This creates tiers / escalating groups of users to handle incoming calls on the Shared Line. ...
  7. Time Schedule per DDI number

    Feature first available: iPECS Cloud version 4.0. Description: A customized time schedule can now be applied on each individual DDI number. Programmability: This setting can be changed in the Customer Manager (CM) web portal...
  8. Customized Ring Back Tone

    Feature first available: iPECS Cloud version 4.0. Description: Allows Cloud customers the ability to customize the ringback heard by external callers.
  9. Customer Group

    Feature first available: iPECS Cloud version 4.0. Description: Multiple customers can be grouped together as single customer group per reseller. Allows dialing between sites (in a group) using a leading digit.  E.g. independ...
  10. iPECS ONE

    Feature first available: iPECS Cloud version 4.0. Description: Web based mobile/desktop client