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Created On: 12/13/2024
in iPECS Insights
Set up a separate browser window for iPECS ONE See the below for the steps to get it set up. Follow these steps to set up a separate window on your desktop for iPECS ONE. This will show up on your taskbar with the iPECS logo, so you don’t ...
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Created On: 10/25/2024
in iPECS Insights
Set Shared Line for One Button Access See the below for the steps to get it set up. Make the following setting change to your Shared Line voice mailbox and your users can access the mailbox by simply pressing the key programmed with that...
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Created On: 09/25/2024
in iPECS Insights
Night Mode Settings - Programming and Usage Steps The system has the ability to switch between Day and Night mode automatically based on the Company Time Schedule. This would apply to a customer who is not using an Auto Attendant to answer ...
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Created On: 08/26/2024
in iPECS Insights
Bulk Change for Users When you have changes that you want to make to multiple users, you can use the Bulk Change option to do that. Follow the screen shot below to access Users and select the Bulk Change option. Enter the range of exte...
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Created On: 07/26/2024
in iPECS Insights
By default, each new station is set to busy when the station is on the phone and will forward to the busy destination but there's another way to handle that second call. See the below for the steps to get it set up call waiting per user 1....
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Created On: 06/19/2024
in iPECS Insights Any auto attendant can have Spell by Name added to it, the users allowed to be found via spell by name are controlled by who is added to the spell by name option in the AA programming. Open Call Manager, then Auto Attendant, then Service Number (as...
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Created On: 05/13/2024
in iPECS ONE Mobile app Feature first available:
iPECS Cloud version 6.1.
License Required:
iPECS Cloud Premium or Premium Plus licensing is required to use this feature.
Description:
Version 6.1 has separated the mobile device's contact list to a...
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Created On: 05/13/2024
in iPECS ONE Web browser Feature first available:
iPECS Cloud version 6.1.
License Required:
iPECS Cloud Premium or Premium Plus licensing is required to use this feature.
Description:
WebHID (Web Human Interface Devices)
Allows Web applic...
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Feature first available:
iPECS Cloud version 6.1.
License Required:
iPECS Cloud Premium or Premium Plus licensing is required to use this feature.
Description:
In previous iPECS Cloud releases, when a Hunt Group call was lo...
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Feature first available:
iPECS Cloud version 6.1.
License Required:
iPECS Cloud Premium or Premium Plus licensing is required to use this feature.
Description:
iPECS ONE Chat applet can now be enabled / disabled on a tenant...