New Articles

  1. Add a Phone and MAC Address to Existing Customers in iPECS ONE

    Add a phone and a MAC address to an existing customer See the below for the steps to add a phone to a customer account for service or if the customer is adding a phone, you can use the Unshipped Device Allocate option in the Reseller Portal. ...
  2. Set Up Shared Lines in iPECS ONE

    Set Up Phones That Mimic a Squared System or Appearing Lines Using the Shared Lines Feature See the below for the steps to get it set up.  No-charge group features must be requested to set up Shared Lines (for the number of Shared Line...
  3. Add Click-to-Dial Option in iPECS ONE

    Any iPECS Premium or Premium Plus Desktop User has access to the Click to Dial option. See the below for the steps to get it set up. Open iPECS ONE in Chrome. Click on your photo or initials in the upper right-hand corner of the screen. ...
  4. Interview with Doug at Stellar Communications

    Doug DeCeglia is a Vertical dealer and owner of  Stellar Communications . We sat down with Doug to talk about his background in the industry, what he thinks about selling cloud communications, and why he loves working with Vertical. Wh...
  5. iPECS Cloud OMS Reseller Administrator Guide

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  6. iPECS Cloud Feature Guide

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  7. iPECS Cloud Customer User Portal Guide

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  8. iPECS Cloud Customer Manager Administrator Guide

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  9. iPECS One multi-client support being used alongside IP DECT & 3rd party SIP phones.

    Feature first available: iPECS Cloud version 5.5. License Required: Premium iPECS One user or Premium Plus iPECS One user Description:  IMPORTANT:   If an existing IP DECT or 3rd party SIP de...
  10. iPECS One support of ACD Group Member license

    Feature first available: iPECS Cloud version 5.5. Licenses Required: Premium iPECS One user or Premium Plus iPECS One user ACD Group Supervisor or Group Member license Description:  IMPORTANT: ...