New Articles

  1. iPECS Cloud now supports many Yealink phones

    iPECS Cloud now supports many Yealink devices, please see below for those part numbers. ​​​​​ SIP Phones T30, T30P, T31, T31G, T31W, T33P, T33G, T34W T42U, T43U, T44U, T44W, T46U, T48U T53, T53W, T58W VP59 T73U, T73W, T7...
  2. Yealink CP925 - Conference phone

    NOTE:   The CP925 does not currently support auto-provisioning on the iPECS Cloud. The Yealink CP925 is a 7 microphone array 360° voice pickup conference phone with 4" color display touchscreen. While it supports 802.11n Wi-Fi co...
  3. Multiple Outgoing Caller ID

    Feature first available: iPECS Cloud version 7.0. License Required: Any iPECS user package, and either a LIP phone (90xx or 10x0i models) or an iPECS ONE client. Description:  This feature allows users of LIP phones to selec...
  4. Troubleshooting: Unable to add Holiday entry to AA Schedule Settings

    Issue:  When configuring a Holiday event for an Auto Attendant, you may receive the Alert below, "the start date of the holiday range must be earlier than the end date".  No matter how many times you verify that this is actually the case, the e...
  5. CID Selection for Outbound Calls - iPECS ONE

    CID Selection for Outbound Calls - iPECS ONE See the below for the steps. CID Selection for Outbound Calls iPECS ONE.pdf                       ...
  6. Yealink phones autoprovision

    Feature first available:  iPECS Cloud version 8.0. License Required: Any user package that supports a hard phone.   NOTE:   All user packages support this; but some can be configured for single client only and assigned to use ...
  7. Ring Tones - Different Tones for Internal vs External Calls

    Different Ring Tones - internal vs external See the below for the steps. Different Ring Tones - Internal vs External.pdf                     ...
  8. Auto Dial configuration for LIP phones

    Feature first available:  iPECS Cloud version 8.0. License Required: No license required Description:  Auto Dial - Hot / Warm Line When an extension user goes off-hook, if Auto Dialing Digit is set, it is automatically diale...
  9. ACD Callback CLI Change

    Feature first available:  iPECS Cloud version 8.0. License Required: ACD Group users (agents) Description:  ACD Callback CLI sent on return call can be modified NOTE:   CLI is Calling Line Identity/Identification.  For al...
  10. Move a call between devices

    Feature first available:  iPECS Cloud version 8.0.  License Required: iPECS Cloud Premium or Premium Plus licensing is required to use this feature. Description:  How to move a call between a desktop and iPECS ONE Call M...