New Articles

  1. Local Media Processing

    Local Media Processing What is it? Local Media Processing attempts to keep your 'Media' (RTP or audio in this case) local to your devices.  As a simple example, you have two LIP phones in an office & they make a call ...
  2. TDM Extension Gateway - Device configuration

    Login to the web page for the gateway; by default, it uses a static IP address, in the 10.10.10.0 /24 network.  NOTE:   Seemingly this IP assignment by default varies by device.  Your best bet is to run Wireshark on your PC (a...
  3. Extension G/W Management (Manager Portal)

    To make changes to Extension Gateways, click to select the desired Gateway device, then click Modify, and when you are done click Save.  Required settings are marked with an asterisk; not all displayed settings can be changed here. Pr...
  4. Navigating the Vertical Customer Portal

    To download the pdf copy of these directions, click here .  Navigating the Vertical Customer Portal Vertical's new customer portal is here! The customer portal was designed with you in mind. From within the customer portal yo...
  5. FAQs (UCE Desktop)

    1. Can/how do you drag and drop calls using the IPECS UCE desktop client?     There is no drag/drop functionality at this time.  You can transfer the call; when the call is being handled by the UCE soft phone. 2. How...
  6. iPECS Presentations

    To download the iPECS Cloud Dealer launch presentation, click here. 
  7. iPECS FAQs

    To download the iPECS Cloud FAQ for Agent Dealers, click here.  To download the iPECS Cloud FAQ for Reseller Dealers, click here.  ...
  8. iPECS Collateral

    To download the iPECS brochure, click here.   To download the iPECS onesheet,  click here.  ...
  9. iPECS 3.0 UCE Desktop Upgrade

  10. Windows Hotfix Download Instructions

    If UCE Desktop fails to launch after upgrading, you must download and apply the appropriate Windows Hotfixes for your PC. If you still can't launch UCE Desktop after performing the following steps, call 877-Vertical and follow the prom...