New Articles

  1. Call Forward

    You can set a single call forwarding location for all calls, or set different locations for specific scenarios: Unconditional Forward: All incoming calls are forwarded immediately. Your handset does not ring first. Busy Forward: Inc...
  2. Call Waiting

    If you are on a call, Call Waiting alerts you when another call comes in. You hear a beep tone over the active conversation. The LED on the Hold button flashes. Answer a waiting call Press the Hold button. The current...
  3. Page

    Extensions are grouped into “zones” to receive announcements via paging.  You can send pages to any or all of the internal page zones defined in the system.  Extensions not assigned to any page zone will not receive pages. Page zones 01-9...
  4. Answer a Call

    Do one of the following: Pick up the handset. Press the Speaker button. If you are using a headset, press the main button on the headset or press the Headset button on the phone.  ​If your headset is not plugged in ...
  5. Do Not Disturb

    While in Do Not Disturb (DND) mode, incoming calls do not ring your phone, but instead go to your voicemail or call forwarding location, and the LED on the DND button lights up. DND is turned on automatically whenever any call forwardin g setting i...
  6. Voicemail Password

    Press the Message button. Press  2  (for VMS:2). Enter your 4-digit voicemail password (the default password is "1234"). If you are a new user, be sure to change the default password. From the  Main Menu , press  3  to change your pa...
  7. Softkeys

    Three softkeys are located below the iPECS  phone's LCD, and are assigned pre-programmed functions that change during phone operation to offer you different features relevant to the current state of the phone.  For example, when you are on a call,...
  8. iPECS Cloud Phone Connection

    Description of how to set up and use the physical Edge IP phones with Atlas Cloud.
  9. Mute

    While a call is muted, the other party cannot hear you, but you can hear them. Mute the active call Press the Mute button. The LED on the Mute button lights up.  Or, press the MUTE softkey. Unmute a call Press Mute...
  10. Callback

    If an extension is busy when you call it, you can request a callback when the extension is available. When you receive a callback, a call is placed to the previously-busy extension. You can only request a single callback at a time. Request a Ca...