New Articles

  1. Camp On

    If you reach a busy extension, you can camp on to the extension until that user answers.  While camped, you will be on hold until the call is answered.​ You can camp on to an extension that already has a camped call (up to 5 calls can camp on t...
  2. Hot Desk

    Hot Desk lets your log in and out of an extension, rather then having a fixed phone extension. This is useful in a call center environment where a desk can be shared by multiple users, or if you are using a guest office. Hot Desk login ...
  3. Speed Dial

    The Speed button on your phone only works with station speed dials that you create on your phone. You can create up to 100 station speed dials. as described below, or directly from an entry in your  Call Log  or company  Directory .  Each station sp...
  4. Group Speed Dial

    Group speed dials are available all members of a group, and are set up by your iPECS administrator.  (Your administrator may also create system speed dials  that are available to all iPECS users, and you can  create station speed dials  yourself t...
  5. You've Got Mail!

    You'll know when you receive a new voice message in a variety of ways. All of these indicators will turn off when you have listened to all new voice messages. The Message button on the phone flashes. When you take the phone off-hook, yo...
  6. Speakerphone Button

    Press the Speakerphone button to toggle between speakerphone mode and handset/headset mode, whichever you are currently using. Use the Up and Down volume buttons to adjust ring, handset, and speakerphone volume. ...
  7. Dial by Name

    You can dial a call directly after selecting a name from the iPECS directory , which lists all of the iPECS extensions.
  8. Transfer

    When you  transfer a call to another iPECS extension, you can announce the call by speaking with the receiving part before completing the transfer, or transfer the call immediately with no announcement. You can also transfer a call directly to anot...
  9. Redial

    Press the REDIAL softkey to automatically place a call to the last number you dialed.
  10. Make a Call

    Do one of the following: Pick up the handset Press the Speaker button  Press the main button on your headset, or press the Headset button Dial the number: For an external number: Dial 9+10-digi...