Updated Articles

  1. Voicemail Greeting

    You greeting is what callers hear when they reach your voicemail. Press the Message button. Press  2  (for VMS:2). Enter your 4-digit voicemail password (the default password is "1234"). If you are a new user, be sure to  change the...
  2. Voicemail Main Menu

    Press the Message button. Press  2  (for VMS:2). Enter your 4-digit voicemail password (the default password is "1234"). If you are a new user, be sure to  change the default password . From the Main Menu: Press 1 ...
  3. Do Not Disturb

    While in Do Not Disturb (DND) mode, incoming calls do not ring your phone, but instead go to your voicemail or call forwarding location, and the LED on the DND button lights up. DND is turned on automatically whenever any call forwardin g setting i...
  4. Answer a Call

    Do one of the following: Pick up the handset. Press the Speaker button. If you are using a headset, press the main button on the headset or press the Headset button on the phone.  ​If your headset is not plugged in ...
  5. Call Log

    Your Call Log contains a record of all of your incoming, outgoing, busy and missed calls.  Manage the Phone Call Log Press the LOG softkey, or enter 537 ( feature code for Call Log). Use the directional buttons to scroll through t...
  6. Feature Codes

    Feature codes let you quickly access a variety of features on your phone. If you are on a call, press the TRANS softkey or the Transfer button, and then enter the feature code. If you are not on a call, just enter the feature code. ...
  7. Speakerphone

    Put a call on speakerphone Press the Speaker button. Hang up the handset. Take a call off speakerphone Pick up the handset. NOTE: When changing between speakerphone and handset, the Mute button...
  8. Hot Desk

    Hot Desk lets your log in and out of an extension, rather then having a fixed phone extension. This is useful in a call center environment where a desk can be shared by multiple users, or if you are using a guest office. Hot Desk login ...
  9. Call Waiting

    If you are on a call, Call Waiting alerts you when another call comes in. You hear a beep tone over the active conversation. The LED on the Hold button flashes. Answer a waiting call Press the Hold button. The current...
  10. Camp On

    If you reach a busy extension, you can camp on to the extension until that user answers.  While camped, you will be on hold until the call is answered.​ You can camp on to an extension that already has a camped call (up to 5 calls can camp on t...