iPECS Cloud Knowledge Base
Table of Contents
Table of Contents
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Glossary
iPECS Cloud 6.0 Enhancements
iPECS 6.0 Manuals
Cloud Customer Manager Administrator Guide
iPECS Cloud Customer User Portal Guide
iPECS Cloud Feature Guide
iPECS Cloud OMS Reseller Administrator Guide
iPECS ONE Mobile Client User Guide
iPECS ONE Web Client User Guide
CRM Enhancement to search Caller ID
iPECS ONE Personal Directory contact limit increased
Call Pick-Up with Notification
Recording Button Disable Option
Call Forwarding Info Display
Sennheiser USB Headset Integration
ONE Outlook Add-In
Mobile App UI/GUI Revision
UI Enhancements
New ONE Logo
User Guide/Help Menu
Edge Browser Support
SNMP - Version Lookup
Ring Tones
Send iPECS ONE log in credentials to multiple users
Voice Mail Schedule for Shared Line
Display Saved Outside Party Name When Reviewing Voicemail via User Portal
Customer Based Call Recording Tone
Call Recording History Accessible in Customer Manager & User Portal
Hot Desk User Supports Shared Lines
Upload Background Image to Multiple Phones
Previous Enhancements
iPECS Cloud 5.5 Enhancements
iPECS ONE support of ACD Group Member license
iPECS One multi-client support being used alongside IP DECT & 3rd party SIP phones.
iPECS 5.5 Manuals
iPECS Cloud Customer Manager Administrator Guide
iPECS Cloud Customer User Portal Guide
iPECS Cloud Feature Guide
iPECS Cloud OMS Reseller Administrator Guide
iPECS Cloud 5.0 Enhancements
MS Azure AD Sign-in
SBC - backend enhancements
ACD Multi Logon
SBC SIP Extension Media Information
Executive/Secretary Feature
1000i series LIP phone support over TCP
iPECS Insights
Add a Phone and MAC Address to Existing Customers
Auto Attendant Basic Set Up
Block Spam Calls
Bulk Change for Users
Call Log Review
Call Waiting Allowed Per User
Click-to-Dial Option in iPECS ONE
Company Directory Navigation Directly Through Your Phone
Conference Room Set Up
Dial by Name - Add to Auto Attendant
E911 Settings and Guidelines
Feature Codes - Update/Add New Features Codes
Flexible Button Profile Set Up
Hold Music Customization on iPECS Cloud
iPECS ONE Set up as an App on Your Desktop
Mailbox Type - Determine Mailbox Type to Use Based on Customer Needs
New iPECS User Set Up with a Change Order to Add the User
Night Mode Settings - Programming and Usage Steps
Paging Group Set Up
Requesting No-Charge Additional Features in iPECS Cloud
Shared Line Mailbox Schedule Set Up
Set Shared Line for One Button Access
Shared Lines Set Up in iPECS Cloud
Simultaneous Ring Using Mobile Extension on EXTO or Basic Users
Status View
Upgrade a User Type in iPECS Cloud
iPECS Cloud New User Setup
iPECS Cloud Phone Connection
iPECS ONE
Web browser
iPECS ONE - Desktop Features
WebHID support added for Chrome and Edge
Mobile app
iPECS ONE - Mobile App Features
iPECS ONE - improved mobile contacts
iPECS ONE - Configuration & Features
iPECS ONE - Chat disable
iPECS ONE - Call Log Hunt Group and Calling Party Name enhancement
iPECS Cloud Phone Operation
Your iPECS Cloud Phone
Feature Buttons
Programmable Flex Buttons
Softkeys
Selector Button
Speakerphone Button
Your iPECS Phone Preferences
Adjust Volume
Modify Ringtone
Download Ringtones
iPECS Cloud Support
Make a Call
Answer a Call
End a Call
Callback
Call Forward
Call Log
Call Pickup
Call Waiting
Camp On
Direct Voicemail Transfer
Dial by Name
Directory
Do Not Disturb
Feature Codes
Group Speed Dial
Headset
Hold
Hot Desk
Mute
Page
Record Call
Redial
Speakerphone
Speed Dial
System Speed Dial
Transfer
Voicemail
You've Got Mail!
Check Voicemail
Voicemail Greeting
Voicemail Password
Voicemail Main Menu
Vertical 1050i Phone - Features and Functions
iPECS Cloud User Portal
iPECS Cloud User Portal
Launch the iPECS Cloud User Portal
Assign Phone Feature Buttons (User Portal)
Call Forward
Call Detail History (User Portal)
Call Log
Call Recording Message (User Portal)
Company Directory (User Portal)
Dial by Name
Do Not Disturb
Feature Codes (User Portal)
Group Speed Dial
Group Summary (User Portal)
My Information (User Portal)
Phone Configuration (User Portal)
Timed Do Not Disturb (User Portal)
Voicemail (User Portal)
Check Voicemail
Greeting
Voicemail Password
Voicemail Schedule (User Portal)
Voicemail Settings (User Portal)
Wake Up (User Portal)
iPECS Cloud Manager Portal
Add Users
Company (Manager Portal)
Time Schedule (Manager Portal)
Voicemail Services (Manager Portal)
Extension G/W Management (Manager Portal)
Feature Codes
Auto Park & Page
System Tone & Timer
Auto Park and Page Answer Wait Timer
Common Configuration
Auto Park Index Range
User (Manager Portal)
User Setup (Manager Portal)
User Phone Configuration (Manager Portal)
User Feature Configuration (Manager Portal)
Call Manager (Manager Portal)
Group Settings (Manager Portal)
Paging Group - information and programming
Hunt Group - Park & Page
Auto Attendant (Manager Portal)
Call Center (Manager Portal)
Status View (Manager Portal)
Call History (Manager Portal)
Authority Setting (Manager Portal)
iPECS Cloud 3rd-Party Certified Devices Setup
Cisco SPA 112 2-Port Phone Adapter
Polycom Soundstation IP 5000 IP Conference Phone
Polycom VVX 410 Business Media Phone
TDM Extension Gateway - Device configuration
Grandstream HT802 Configuration
Grandstream HT802: Backup & Restore
Spectralink 8440
Grandstream HT801 (Park & Page use ONLY)
iPECS Cloud 3rd-Party Integration
Microsoft Azure Active Directory Integration: Azure config
Microsoft Azure Active Directory Integration: Customer Manager portal config
iPECS Cloud Supporting Content
iPECS Cloud Collateral
iPECS Cloud FAQs
iPECS Cloud Presentations
Local Media Processing
Digit Conversion
e911, location information, and overriding Caller ID for emergency calls
Vertical Customer Portal
Navigating the Vertical Customer Portal
Interview with Doug at Stellar Communications
Interview with Sara at Next Degree Communications
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iPECS Analytics Enhancements