Updated Articles

  1. Customer Based Call Recording Tone

    Last Updated: 01/18/2024 in iPECS Cloud 6.0 Enhancements
    Feature first available: iPECS Cloud version 6.0. License Required: iPECS Call Recording licensing is required to use this feature. Description:  Call Recording Tone can be set for each customer.   The call recording tone m...

  2. Mobile App UI/GUI Revision

    Last Updated: 01/18/2024 in iPECS Cloud 6.0 Enhancements
    Feature first available: iPECS Cloud version 6.0. License Required: iPECS Cloud Premium or Premium Plus licensing is required to use this feature. Description:  iPECS ONE has a new mobile client GUI for phone and tablet. The v4 Mobile Clie...

  3. Sennheiser USB Headset Integration

    Last Updated: 01/18/2024 in iPECS Cloud 6.0 Enhancements
    Feature first available: iPECS Cloud version 6.0. License Required: iPECS Premium or Premium Plus users required Description:  Sennheiser USB headsets (SC130 USB, SC260 USB, SDW 5064 DECT, and DW PRo 1 USB ML) are now compatible with iPECS...

  4. Call Forwarding Info Display

    Last Updated: 01/18/2024 in iPECS Cloud 6.0 Enhancements
    Feature first available: iPECS Cloud version 6.0. License Required: iPECS Premium or Premium Plus users required Description:  in iPECS ONE, you can now display the information of the original caller of the forwarded call.  ...

  5. Recording Button Disable Option

    Last Updated: 01/18/2024 in iPECS Cloud 6.0 Enhancements
    Feature first available: iPECS Cloud version 6.0. License Required: iPECS Premium or Premium Plus users required Description:  There is now an option in iPECS ONE desktop client to disable the record button when recording functionality is ...

  6. New ONE Logo

    Last Updated: 01/18/2024 in iPECS Cloud 6.0 Enhancements
    Feature first available: iPECS Cloud version 6.0. License Required: No iPECS licensing is required to use this feature. Description:  iPECS Cloud 6.0 comes with a new visual identity, including an updated logo. ...

  7. Upload Background Image to Multiple Phones

    Last Updated: 01/17/2024 in iPECS Cloud 6.0 Enhancements
    Feature first available: iPECS Cloud version 6.0. License Required: No iPECS licensing is required to use this feature. Description:  The Customer Manager can upload phone background images to multiple 1000i series LIP/SIP phon...

  8. Hot Desk User Supports Shared Lines

    Last Updated: 01/17/2024 in iPECS Cloud 6.0 Enhancements
    Feature first available: iPECS Cloud version 6.0. License Required: iPECS Shared licensing is required to use this feature. Description:  Register Hot Desk Users as Virtual Users in User Setup, which allows them to be registered...

  9. Call Recording History Accessible in Customer Manager & User Portal

    Last Updated: 01/17/2024 in iPECS Cloud 6.0 Enhancements
    Feature first available: iPECS Cloud version 6.0. License Required: iPECS Call Recording licensing is required to use this feature. Description:  This feature shows a history of which user&nbs...

  10. Display Saved Outside Party Name When Reviewing Voicemail via User Portal

    Last Updated: 01/17/2024 in iPECS Cloud 6.0 Enhancements
    Feature first available: iPECS Cloud version 6.0. License Required: No iPECS licensing is required to use this feature. Description:  Overview If caller ID is registered in Group Speed D...
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